NewYorkRecruiter Since 2001
the smart solution for New York jobs

Customer Service Supervisor-Video Repair

Company: Spectrum
Location: Flushing
Posted on: January 17, 2020

Job Description:

Customer Service Supervisor
This position is responsible for the coaching and development of a team of call center representatives in a fast-paced, dynamic call center environment. This supervisor is responsible for leading and providing feedback to aid representatives in accomplishing their key measures of success, including all activities that contribute to ensuring customers receive effortless and world class service.

Spectrum offers a Full Benefit package including:
Health Insurance (Medical, Prescription Drug, Dental and Vision) and Health Care Accounts,
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance (additional employee-paid Supplemental Life Insurance also available). Company-provided Short- and Long-Term Disability,
Flexible Spending Accounts using pre-tax dollars to pay for health care and dependent day care expenses,
401K, Paid Holidays, Personal days, Vacation and Sick Time

WORKING CONDITIONS
Office environment
Exposure to moderate noise level
Hours may vary

Apply today - see apply buttons
Req #: 255889BR

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Education requirements High School diploma with some college course work in business or related field; or equivalent experience Experience requirements Customer service/call center experience 5-7 years
Lead/supervisory experience (preferably of a team of 10 or more people) 3+ Qualifications
Responsibilities *Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.
*Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
*Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills.
*Monitor individual and team performance to ensure performance and quality standards are met or exceeded.
*Assist team with escalated customer issues.
*Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching.
*Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives.
*Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training.
*Handle department personnel issues including performance reviews, counseling and progressive disciplinary actions as needed
*Ensure Kronos payroll system is properly accounted for and accurately updated for team.
*Motivate and inspire others to action utilizing effective leadership skills including problem solving, team development.
*Performs other duties as requested by management. Skills Ability to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of customer relations
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Good vision, including peripheral, and ability to adjust focus
Must be patient, flexible, dependable and have an outstanding attendance record
Experience with customer relations, communications and sales skills
Work hours Hours may vary
The Flushing Spectrum call center is open 7 days a week, 7:00 am until 10:00 pm including holidays

Keywords: Spectrum, New York , Customer Service Supervisor-Video Repair, Hospitality & Tourism , Flushing, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Store Manager
Description: br br br br br br br br br br br br br br Store Manager br br Fairview br br br br br br br Position Available br br br br br br br br br (more...)
Company: Red Apple Stores
Location: Fairview
Posted on: 01/18/2020

Nurse Practitioner - Hoboken, NJ (Part-time)
Description: Position Description Working autonomously, MinuteClinic Nurse Practitioners NP conduct physical assessments, perform and interpret diagnostic tests, diagnose and treat common conditions, provide screenings, (more...)
Company: ENP Network
Location: Hoboken
Posted on: 01/18/2020

Sr. Credit Analyst - Food and Beverage
Description: This position will sit within City National Bank's Food Beverage Group F B within the Specialty Banking division. F B originates, closes and monitors direct and private-equity-backed transactions (more...)
Company: City National Bank
Location: New York
Posted on: 01/18/2020


Bilingual Customer Service Rep (English / Tagalog) - 2020 Census
Description: Job Description The Bilingual Census Survey Specialists Customer Service Representative / CSR working on the CQA Census Questionnaire Assistance program will assist the public by researching and responding (more...)
Company: MAXIMUS
Location: New York
Posted on: 01/18/2020

Supervisor
Description: Job Description:Bringing you amazing fashion at amazing prices, Primark is fashion for the people. We go out of our way to thrill our customers with the latest looks, style inspiration and high-tech store (more...)
Company: KRB-Primark
Location: East Rutherford
Posted on: 01/18/2020

Cashier Part Time (Union Square)
Description: Job Description Provides support as a member of the Front-End team to include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at (more...)
Company: Whole Foods
Location: New York
Posted on: 01/18/2020

We Train Part Time Project Merchandisers
Description: Part Time Retail Project Merchandiser--At the Company, we grow People, Brands, and Businesses --Our Part Time Project Merchandiser job is looking for merchandisers to craft merchandising displays at retail (more...)
Company: Advantage Solutions
Location: Brooklyn
Posted on: 01/18/2020

Retail Beauty Sales - The Estee Lauder Compaines - New York, NY
Description: Retail Beauty Sales - The Estee Lauder Compaines - New York, NY Brand: Este Lauder - Brand Description Position Summary: As one of our highly skilled make-up artists you will combine your creative and (more...)
Company: Clinique
Location: New York
Posted on: 01/18/2020

Entry Level: Become a Part Time Project Merchandiser
Description: Part Time Retail Project Merchandiser--At the Company, we grow People, Brands, and Businesses --Our Part Time Project Merchandiser job is looking for merchandisers to craft merchandising displays at retail (more...)
Company: Advantage Solutions
Location: Port Washington
Posted on: 01/18/2020

Retail Store Key Holder
Description: br Retail Store Key Holder br br Job Description br br Come join the fantastic JoS. A. Bank team br br Every day is a day to make somebody smile at Jos. A. Bank, a division of Tailored (more...)
Company: JoS. A. Bank
Location: East Meadow
Posted on: 01/18/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds