Customer Service Supervisor-Video Repair
Posted on: January 17, 2020
Customer Service Supervisor
This position is responsible for the coaching and development of a
team of call center representatives in a fast-paced, dynamic call
center environment. This supervisor is responsible for leading and
providing feedback to aid representatives in accomplishing their
key measures of success, including all activities that contribute
to ensuring customers receive effortless and world class
Spectrum offers a Full Benefit package including:
Health Insurance (Medical, Prescription Drug, Dental and Vision)
and Health Care Accounts,
Basic Life and Accidental Death and Dismemberment (AD&D)
Insurance (additional employee-paid Supplemental Life Insurance
also available). Company-provided Short- and Long-Term
Flexible Spending Accounts using pre-tax dollars to pay for health
care and dependent day care expenses,
401K, Paid Holidays, Personal days, Vacation and Sick Time
Exposure to moderate noise level
Hours may vary
Apply today - see apply buttons
Req #: 255889BR
Charter Communications is an Equal Opportunity Employer -
The Spectrum brands (including Spectrum Networks, Spectrum
Enterprise and Spectrum Reach) are powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, or any other basis protected by
federal, state or local laws.
Education requirements High School diploma with some college course
work in business or related field; or equivalent experience
Experience requirements Customer service/call center experience 5-7
Lead/supervisory experience (preferably of a team of 10 or more
people) 3+ Qualifications
Responsibilities *Contribute to the Company vision of being the
industry leader in customer service through quality, commitment,
courtesy and teamwork.
*Actively and consistently support all efforts to simplify and
enhance the customer and employee experience.
*Effectively lead a team of representatives utilizing supervisory
skills including, but not limited to, time management, planning,
communication and coaching skills.
*Monitor individual and team performance to ensure performance and
quality standards are met or exceeded.
*Assist team with escalated customer issues.
*Ensure departmental standards regarding customer experience are
met by regularly monitoring calls and performance metrics to
provide feedback or coaching.
*Establish and maintain interdepartmental relationships to ensure
alignment on all business initiatives.
*Develop staff to be more effective in their roles by providing
on-going coaching and on-the-job training.
*Handle department personnel issues including performance reviews,
counseling and progressive disciplinary actions as needed
*Ensure Kronos payroll system is properly accounted for and
accurately updated for team.
*Motivate and inspire others to action utilizing effective
leadership skills including problem solving, team development.
*Performs other duties as requested by management. Skills Ability
to read, write, speak and understand English
Ability to hire, evaluate, coach and counsel direct reports
regularly in the performance of their duties
Ability to act with honesty and integrity
Ability to communicate verbally and in writing in a clear and
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, cable billing system, etc.)
Ability to manage projects
Knowledge of all functions and related tasks in the area of
Knowledge of applicable products and services
Knowledge of general accounting and billing procedures
Good vision, including peripheral, and ability to adjust focus
Must be patient, flexible, dependable and have an outstanding
Experience with customer relations, communications and sales
Work hours Hours may vary
The Flushing Spectrum call center is open 7 days a week, 7:00 am
until 10:00 pm including holidays
Keywords: Spectrum, New York , Customer Service Supervisor-Video Repair, Hospitality & Tourism , Flushing, New York
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