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Sales Operations & Customer Service Leader

Company: Health & Wellness Marketer
Location: New York
Posted on: January 17, 2020

Job Description:

The Sales Customer Service Leader is based in NYC and reports to the Sr VP of Sales and is responsible for order management, inventory management, and customer service needs while building out the Sales Customer Service process and department for this US start up of a 30,000 employee, $57B European consumer products health & wellness company. The company has the financial and marketing backing of this large CPG company who has started to build their operations in the US. This position will: lead the customer service work and ultimately build out the function as the company grows communicate with sales and cross-functional teams as wll as retail accounts. analyze and understand sales data to be able guide supply chain on demand forecasts manage inventory from filling orders to knowing when each shipment has been delivered Work with sales to manage the servicing of customer accounts Proactively manage and understand customer requirements to achieve customer satisfaction, review chargebacks to determine root cause, and improve operational accuracy Oversee the order processing, planning and prioritization of customer orders from initial order entry to delivery and follow up support Manage the inventory levels and liaises with warehouse to ensure on time fulfillment of customer orders Update, distribute, review, and analyze daily reports from retailer and EDI data sources Develop relevant performance metrics and prepare detailed month-end reports. Manages sales and inventory data to create demand forecasts; ensuring appropriate levels of inventory to meet customer requirements Drive weekly customer order review conference calls with sales and operations Work with Sales to ensure proper set up of all new supplier/items Looking for someone that has: > 3+ years working in the consumer products industry leading Customer Service or Sales Operations initiatives > Minimum 5+ years working in an sales operations or customer service environment. > Experience working with EDI and ERP systems > Project Management with the ability to work on multiple projects, meet deadlines, and set priorities while maintain flexibility in a fast-paced environment. > Self-reliant, good problem solver, logical, results oriented and hands on. > Well-developed analytical skills and sound business judgment > Excellent customer service skills with a demonstrated ability to resolve issues both business-related and technical > Entrepreneurial and a self-starter - do the work and build for the future > is currently located in the NY area

Keywords: Health & Wellness Marketer, New York , Sales Operations & Customer Service Leader, Hospitality & Tourism , New York, New York

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