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Area Leader, New York City East

Company: Warby Parker
Location: New York
Posted on: February 25, 2021

Job Description:

Warby Parker is on the lookout for an experienced multi-store Area Leader to play an integral part in laying the foundation for our growing Retail business. An Area Leader at Warby Parker is responsible for the financial performance, retail experience, team development, operations and visuals for up to 5 retail locations outside of your home store location. You excel in balancing the workload of your home store while driving growth and development of multiple store locations. Previous high volume, multi-store retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading! What you'll do:

  • Represent and communicate Warby Parker's values and philosophy to customers and team members
  • Conduct regular store visits to ensure store teams are compliant with all policies and procedures
  • Execute and improve all operational activities to meet your area's financial targets and customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily store scheduling and payroll for the entire store team, as well as follow up with your Store Leaders in area
  • Implement existing procedures (and create new ones!) to protect the company's inventory and assets
  • Follow and enforce protocols to ensure risk management and safety
  • Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
  • Excels at balancing personal workload with home store and the needs of reporting stores
  • Lead biannual performance reviews for each Store Leader and home store team member
  • Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Maintain an overview and ensure that all Employee Relations responsibilities are handled appropriately in the area to ensure a positive work environment
  • Attend company leadership trainings, including our annual Store Leader Summit
  • Support New Store Opening leader and Retail Talent Acquisition team for all openings in area Who you are:
    • Backed by 3+ years in a multi-unit management role at a complex customer-focused, operationally excellent retailer or leading a high sales, multi department location (plus, you're an established top-performer)--
    • Able to build, coach, and retain high-performing teams that meets sales, operational, and financial performance goals
    • A clear, honest, and empathetic communicator who's able to make tough decisions
    • An organized, entrepreneurial go-getter-you're unafraid of taking calculated risks to deliver results
    • An upbeat collaborator with strong interpersonal skills
    • A resourceful problem-solver and out-of-the-box thinker when faced with challenges
    • Curious and willing to question how things are done and how they could be done better
    • Able to inspire your team by promoting our vision and purpose in a compelling way
    • Highly interested in business, technology, and fashion
    • Ready to bring fun into your workplace but willing to put in long hours when required
    • Passionate about providing nothing-but-wonderful service
    • Willing to travel 30% of the time.--
    • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) Are you legally authorized to work in the United States for our Company? --*
      -- Describe an online or in-store experience you've had with Warby Parker. What stood out to you the most? --*
      What does exceptional customer service mean to you? --*
      Demographic Question Set Here at Warby Parker, we have a deep commitment to Inclusion, Equity and Diversity. A big part of the puzzle for us is understanding the data behind our representation numbers not only internally but in our applicant population. We're hoping that you opt in to this effort with us and let us know how you personally identify. Gender
      Male
      Female
      Non-binary
      Prefer to self-describe as
      Racial Identification
      White
      Asian
      Black or African American
      Two or more races (Not Hispanic or Latino)
      Native Hawaiian or Other Pacific Islander
      American Indian or Alaska Native
      Prefer to self-describe as
      Ethnicity
      Hispanic or Latino
      Not Hispanic or Latino
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Warby Parker are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Warby Parker, New York , Area Leader, New York City East, Hospitality & Tourism , New York, New York

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