NewYorkRecruiter Since 2001
the smart solution for New York jobs

Banking Call Center Customer Service Representative - Part Time

Company: Flushing Bank
Location: Uniondale
Posted on: April 10, 2021

Job Description:

Location: RXR Plaza, Uniondale, New York 11556General Statement of Duties: Responsible for servicing customers and prospects by fielding questions, solving problems and responding to telephonic or electronic channel inquiries. Handle customer complaints with professionalism and escalate issues to management when necessary. Utilize a variety of systems when responding to customer requests and offer solutions. Provide knowledge of our products and services using the current customer interaction model. Demonstrate CARE Standards during each customer interaction to meet and exceed customer expectations. Major Duties and Responsibilities: * Interact with customers and prospects for both iGObanking.com and Flushing Bank.* Respond to inquiries by asking questions, researching and providing solutions. * Confirm customer understanding of recommendations and provide additional customer education as needed.* Manage and resolve customer problems and complaints by offering solutions. * Escalate unresolved issues to management to ensure a positive customer experience.* Utilize the current Customer Interaction Model to uncover customer needs.* Demonstrate CARE Standards when responding to requests.* Listen actively to customer needs and concerns while demonstrating empathy to maximize opportunity and build rapport with the customer.* Enhance brand awareness by providing customers with current product and service information. * Recognize opportunities for sales referrals and utilize established referral process.* Demonstrate call standards when transferring calls to colleagues.* Make decisions when necessary according to authority and procedures. * Identify and escalate priority issues to management* Perform services requested by customers including profile updates and account maintenance. Provide troubleshooting and technical support.* Document all call information according to standard operating procedures. * Reconcile all transactions on a daily basis to the Miser system and all other end of day processing requirements.* Complete all required regulatory and compliance training as assigned.* Update job knowledge by participating in educational opportunities.* Utilize available resources to obtain current policies and procedure guidelines. * Meet quality assurance requirements and other key call performance metrics.* Follow-up with customers and colleagues according to the departmental service level agreement timeframes.* Recognize opportunities for process improvement and communicate to management.* Perform specific and delegated duties as assigned by supervisors and /or management.Minimum Qualifications:* Job requires a high school diploma or equivalent with adequate proficiency in language, math and reasoning skills.* Computer literacy in Microsoft Office applications* One-year experience in a retail banking, call center or electronic services (ACH) field with equal responsibilities is preferred.* Ability to work a flexible schedule* Bilingual Spanish (preferred)Skills and Abilities: * Ability to quickly learn and retain information regarding product and system knowledge* Technical proficiency in software navigation * Excellent listening skills and the ability to ask questions to understand customer concerns and overcome objections* Strong organizational skills * Strong written and verbal communication ability* Flexibility and adaptability* Excellent communicator with customers, colleagues and managers* Speed and Accuracy* Creative problem solver and able to make decisions* Ability to work closely with colleagues* Able to remain calm and patient under all circumstancesKey Attributes:* Knowledge and understanding of online banking products, services and web browsers* Attention to detail * Ability to connect with customers, uncover their needs, and deliver solutions while building relationships over the phone* Ability to effectively manage multiple priorities and adapt to change within a fast paced environmentEOE M/F/Disabled/Veteran/Sexual Orientation/Gender Identity

Keywords: Flushing Bank, New York , Banking Call Center Customer Service Representative - Part Time, Hospitality & Tourism , Uniondale, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Block Advisors Team Leader - North East
Description: What you'll do... br br Joining Block Advisors as a Team Leader, you'll provide leadership to a customer-centric team of associates and accelerate their year-round tax business by managing a single (more...)
Company: H&R Block
Location: Hicksville
Posted on: 04/14/2021

CUSTOMER SERVICE REPRESENTATIVE
Description: Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.General SummaryAs a Family Dollar Customer Service Representative (more...)
Company: Family Dollar Stores, Inc.
Location: Hempstead
Posted on: 04/14/2021

Retail Cosmetics Sales - Chanel Beaute
Description: About: br Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back (more...)
Company: Macy's
Location: Wayne
Posted on: 04/14/2021


Receptionist
Description: What you'll do... br br Joining H R Block as a seasonal Receptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule (more...)
Company: H&R Block
Location: Freeport
Posted on: 04/14/2021

Customer Service/Sales
Description: Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn
Company: The Home Depot
Location: Freeport
Posted on: 04/14/2021

Customer Service/Sales
Description: Customer Service/Sales 390780892 Irvington, New Jersey, US, 07111 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs (more...)
Company: The Home Depot
Location: Irvington
Posted on: 04/14/2021

Restaurant Team Member
Description: We Are Still Open, Growing, and Hiring Get Into the Burrito Business Last year, we promoted 11,000 Crew Members to Managers. This year, we don't plan on stopping. In 2021, we're adding 200 new restaurants (more...)
Company: Chipotle Mexican Grill
Location: Hoboken
Posted on: 04/14/2021

Receptionist
Description: What you'll do... br br Joining H R Block as a seasonal Receptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule (more...)
Company: H&R Block
Location: Levittown
Posted on: 04/14/2021

Veterans Preferred - Mobile Associate - Retail Sales
Description: Military Veterans are Encouraged to Apply. 'At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, (more...)
Company: T-Mobile
Location: East Brunswick
Posted on: 04/14/2021

Receptionist
Description: What you'll do... br br Joining H R Block as a seasonal Receptionist means youll relentlessly focus on how to wow clients now, and in the future. Youll need the ability to work a flexible schedule (more...)
Company: H&R Block
Location: White Plains
Posted on: 04/14/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds