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Customer Service Representative-Video Repair Call Center

Company: Spectrum
Location: Flushing
Posted on: April 10, 2021

Job Description:

Classes Starting June 1st, 2021.Training Schedule Eleven (11) weeks.100% attendance mandatory.TUESDAY - SATURDAY 10:00 a.m. to 7:00 p.m.After Training Work Shift:1:00 pm - 10:00 pm (two consecutive weekdays off, will be required to work Saturday & Sunday as part of the work schedule and most holidays).The Flushing Spectrum call center is open 7 days a week, 7:00 am until 10:00 pm including holidays.
Job SummaryAs tech-savvy problem solvers, Customer Service Representatives - Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There's a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.This job is a full-time entry to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing and accounts. Need to be A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.$18.50 per hour plus night shift differential - Work shift is 1pm to 10pm with two consecutive weekdays off!
What do you need to get started?Apply on line and take the online assessment as a requirement. You must complete the application and assessment exam on the Spectrum website to complete your application process. See apply buttons - Req # 277041BR
Are you ready for something new?No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. We'll help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If you're ready to learn, this is a role with a lot of potential.
What is the Video Repair Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
It's about learning and growingThis may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you'll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to successWe believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clearIn addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.


Education requirements
- High school diploma or equivalent.

Experience requirements
- 6 months or more customer service representative experience.
- 1 year or more working with computers and multiple software applications.
- 6 months or more heavy volume phone experience in a customer service and/or call center job.

Qualifications
- Communicator
- Good Listener
- Flexible
- Positive
- Patient
- Results-Driven
- Problem-Solver
- Multi-Tasker
- Tech Savvy


Skills
- Strong communication skills - Ability to read, write, speak and understand English.


Work hours
Work shift is 1pm to 10pm with two consecutive weekdays off!

Keywords: Spectrum, New York , Customer Service Representative-Video Repair Call Center, Hospitality & Tourism , Flushing, New York

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