Dept-Retail-Customer Service Associate

Company: The Metropolitan Museum of Art
Location: New York
Posted on: April 11, 2021

Job Description:

About the Metropolitan Museum of ArtThe Metropolitan Museum of Art collects, studies, conserves, and presents significant works of art across all times and cultures in order to connect people to creativity, knowledge, and ideas.The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in three iconic sites in New York City-The Met Fifth Avenue, The Met and The Met Cloisters. Since it was founded in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. Every day, art comes alive in the Museum's galleries and through its exhibitions and events, revealing both new ideas and unexpected connections across time and across cultures.GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:This position is responsible for performing daily functions within the Direct-to-Consumer Customer Service Department, including phone activity and email correspondence. Reports to the Customer Service Manager.PRIMARY RESPONSIBILITIES & DUTIES:* Answer customer service telephone calls* Respond to Customer Service emails in a timely manner* Process/key mail orders & returns* Verify customer data via banking institutions* Process/ release orders via order processing system* Collaborate with warehouse team (offsite) marketing team and Membership department as needed* Assist with escalations while Manager is--at--offsite Call Center* Participate in Live Chats with customers (inquiries, orders, general Museum info)* Submit UPS claims and issue UPS call tags* Issue refunds for manual stock-outs* Administrative tasks including ; updating address files, transactional balance dues, catalogue mailings* Assist in training seasonal hires* Other duties as assignedREQUIREMENTS & QUALIFICATIONS:Experience and Skills:* At least 2 years in a Customer Service environment (telephone- and email-based as opposed to in-store)* Excellent telephone manner and listening skills* Excellent organizational skills & attention to detail* Ability to work well under pressure* Must be able to prioritize tasks according to work flow/deadlines* Experience with multi-channel order processing systems (catalog and web)Knowledge and Education:* Working knowledge of Microsoft Office: Excel, Word* High school diploma required.--College degree a plus.* Working knowledge of back-end order processing systems* Familiarity with front-end website functionality (frequent online shoppers welcome!)The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

Keywords: The Metropolitan Museum of Art, New York , Dept-Retail-Customer Service Associate, Hospitality & Tourism , New York, New York