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Customer Service

Company: Investors Bank
Location: Brooklyn
Posted on: May 6, 2021

Job Description:

POSITION OBJECTIVE RESPONSIBILITIES * Processes customer transactions according to the Bank's policies and procedures. * Ensure regulatory requirements, such as Anti Money Laundering and Bank Secrecy Act are adhered to. * Build customer loyalty through courteous, professional service according to the Banks' established Sales and Service Standards. * Maintain knowledge of all Bank products and services to effectively promote the Bank to customers * Profile customers and open new accounts, as needed. * Identify customer needs and make appropriate referral of products and services while executing a smooth transition of customer to platform personnel or open * Consistently utilize 360 View CRM to log and manage the customer complaint process, customer inquiry process and referral leads to and from other business units throughout the Bank * Completes daily proof, investigates, resolves and reports out of balance conditions to supervisor. * Services and proves the ATM. * Assists with vault and shipment control as needed. * Prepares CTR form on appropriate transactions. * Updates bank check and money order issued logs and maintains inventory. * Scans checks and maintains daily capture log. * Trains and supports new tellers. * Demonstrate ISB Core Values in all actions * Performs other duties as may be assigned. #LI-DNP * A high school education with at least one year of cash handling experience is required. * Previous customer service experience or a strong desire to work in the service industry. * The ability to develop a complete working knowledge of the teller system, including the use of a PC and calculator, as required to efficiently perform the job. * Knowledge of office equipment is required. * Position requires flexibility and willingness to travel to other locations/branches and to adapt to schedule changes during the workday to include evenings, Saturdays, lunch hours and break time. * Must be available to attend after hours training as needed. * Will be required to lift and carry teller cash box or teller coin bags weighing about 15 pounds. Special Position Requirements: Working conditions associated with this position Bending/ Standing for prolonged periods Carrying up to 15 lbs. Lift up to 15 lbs. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Investors Bank, New York , Customer Service, Hospitality & Tourism , Brooklyn, New York

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