Residences Concierge - RC Residences North Hills - (21104123)
Company: Marriott International, Inc.
Location: Staten Island
Posted on: November 22, 2021
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At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The RC Residences North Hills, located at 5000 Royal Ct, North
Hills, NY, 11040 is currently hiring a Residences Concierge.
Respond to Residence owners and their guests requests for visitor
information, special arrangements, or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Respond to special requests
from Residence owners and their guests with unique needs and follow
up to promote satisfaction. Gather, summarize, and provide
information to Residence owners and their guests about the property
and the surrounding area amenities, including special events and
activities. Announce all visitors, contractors, etc. to Residence
owners before allowing them to go up and permit access to only
authorize visitors and implement into the key track system. Answer,
record, and process all calls, messages, requests, questions, or
concerns. Contact appropriate individual or department (e.g.,
Engineer, Bellperson, Housekeeping) as necessary to resolve call,
request, or problem. Understand and assist with owners reservation
services (HRS). Assist with scheduling of the elevator for
move-in/out for Residence owners/tenants. Assist with Bell/valet
services for owners when requesting for their vehicles. Perform
Lobby Ambassador tasks. Review shift logs/daily memo books and
document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work
conditions to manager; and complete safety training and
certifications. Follow all company policies and procedures, ensure
uniform and personal appearances are clean and professional,
maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all Residence owners and
their guests according to company standards, anticipate and address
service needs, assist individuals with disabilities, and thank
others with genuine appreciation. Speak with others using clear and
professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Stand, sit, or walk
for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job
duties as requested. Adhere to the highest standards of The
Ritz-Carlton service excellence.
Apply now at :
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Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., New York , Residences Concierge - RC Residences North Hills - (21104123), Hospitality & Tourism , Staten Island, New York
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