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Customer Service Associate

Company: PEI
Location: New York
Posted on: January 16, 2022

Job Description:


Who are we looking for ?

The ideal candidate will have a minimum of a year of customer service experience. Strong written and verbal communication skills are essential, as is an ability to work methodically, and accurately. Intermediate to Advance knowledge of Microsoft Office Suite; CRM database & word press meeting platform is required.

Who is PEI?

Formed in London in November 2001, PEI has grown to become the dominant B2B information group in global private capital markets. With offices in London, New York, Washington D.C., San Francisco, Tokyo and Hong Kong, we publish a wide range of industry leading financial information websites and databases, run more than 50 events globally, and recently launched a new series of digital networking products. We are primarily focused on private equity, private real estate, private debt, infrastructure, and venture capital investing. As these asset classes continue to grow in scale and significance - for investors, fund managers, and service providers globally - PEI is positioned to provide unparalleled business knowledge, intelligence and networking opportunities to these communities.

We also believe in encouraging responsible investment, diversity and inclusion within our industry - and have launched a number of brands and events that focus specifically on these progressive and growing areas of global finance. This ethos is also important to PEI internally, and we are serious and diversity and inclusion within our workplace, and have launched our own Environment, Social and Governance program (ESG).

Quality is at the heart of everything we do, and we invest significantly into innovative technology platforms to drive our commercial growth, and in turn, commercial success for our blue-chip client base.

Why work with us?

PEI is an exciting place to work. Our information and events businesses are growing and evolving; whether it is through launching new products or transforming and adapting existing products to new market opportunities.

The culture at PEI is that we are hardworking, commercially focused, and intellectually curious; we cultivate a relaxed and stimulating work environment - and we like to have a little fun along the way. So, if you like the sound of working for a pioneering, fast-growing global financial information business where careers flourish and talent gets rewarded, we would love to hear from you.

We strive to ensure that opportunities to work and develop at PEI Media are fair, inclusive, and open to all. We welcome applications from all qualified candidates, regardless of age, disability, gender identity, or gender expression, race, ethnicity, religion or belief, sex, sexual orientation, or any other equality characteristic

PEI Media supports flexible working arrangements, and we welcome career returners.


Customer Service Responsibilities

  • Ensuring that client queries as it pertains to registration for US conferences are effectively and efficiently resolved, including directing queries to the correct function
  • Ensuring that personal contact with internal & external organizations contacts are consistent and reflect the requirements of the PEI brand
  • Ensuring the delegate registration process for each event is accurate and up to date with complete data entry details as required
  • Ensuring all clients are assisted in a timely manner, in ordering magazine subscriptions from initial orders, to final shipment completion
  • Utilization of PEI's Customer Relationship Management (CRM) system to compile, maintain and use accurate delegate records
  • Liaise closely with the accounting department to ensure weekly processing of all invoices and accurate post-conference breakdown of delegate numbers and revenues
  • Provide regular feedback and updates on all events & subscription progress to the Head of Event Operations
  • Assist Event Operations managers with online/onsite Delegate registration support for events as requested
    • Competitive base salary
    • Healthcare options
    • 401K
    • 24 days PTO annually with options to sell or purchase additional days
    • Up to 10 sick days annually
    • Flexible and hybrid working options
    • Career progression / further learning support
    • Family friendly policies
    • Employee Assistance Program offering free/low-cost resources

Keywords: PEI, New York , Customer Service Associate, Hospitality & Tourism , New York, New York

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