Support Key Holder - Woodbury
Company: Theory
Location: New York
Posted on: May 16, 2022
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Job Description:
Theory is a continually expanding, international, omnichannel
phenomenon. From the product to the people, Theory is a company
built on integrity and excellence. We believe that the exceptional
store experience and customer service made possible by our dynamic
retail teams empower every aspect of our business and its future
success. We look forward to receiving your resume.
A Support Key Holder works within our offsite warehouse management
team to help achieve store sales and inventory goals and maximize
profitability. The Support Key Holder partners with the management
team to ensure a seamless flow between warehouse and store fronts.
As a key holder, you will be responsible for continuously improving
and developing management skills, taking ownership of the
responsibilities assigned by the Operations Manager, and acting as
a role model
to the warehouse team. This role will require weekend availability
as well as ability and valid DL to drive a vehicle (transport
inventory).
The Responsibilities:
Business Leader
--- Demonstrate excellent knowledge of the product to support brand
goals
--- Understand company tools, incentives & strategies to support
meeting store sales goals
--- Familiar with product knowledge
--- Support back of house functions including stock organization,
shipping/receiving, and supply orders per policy & procedures.
--- Ensure all-inventory transactions are processed accurately and
in a timely manner
People Leader
--- Ensure effective communication between store/operations manager
& other team members
--- Supports ways to keep the team motivated and engaged
--- Contribute new & innovative ideas to support meeting business
goals
--- Participate in all training and development meetings.
--- Coach and develop team on FOH/BOH policy and procedures
--- Provide consistent feedback for accountability to improve
performance
Operations Leader
--- Ensure all functions of the store/whse are maintained to
support superior shopping-experiences
--- Assist in all areas of stock, shipping, receiving
protocols/policies, procedures and all related processes inclusive
of paperwork
--- Collaborate with store managers in areas of risk management,
physical security, store cash control and inventory control.
--- Support store physical inventories with partnership with store
manager and operations team.
--- Identify product concerns and communicate inventory needs to
support the business goals
--- Comply with all point of sale register policy and
procedures
--- Maintain and foster relationships within operations team to
support inventory goals
Customer Focus - as related to any in-store presence
--- Ensure the highest level of customer service to each and all
individuals in the store
--- Collaborate with all team members to support a superior
shopping experience
--- Uphold merchandise standards and maintain visual directive.
--- Resolve client needs quickly and effectively, ensuring overall
customer satisfaction
--- Be present on and off the floor as a Theory Brand
Ambassador
The Essentials:
--- 3-4 years' prior work experience in a client-centric, sales,
support, and/or back of house environment.
--- Dynamic interpersonal and communication skills, both verbal and
written
--- Independent work ethic, time management skills
--- Computer skills to operate point of sale system, experiences
with teamwork is a plus
As an Equal Opportunity Employer, Fast Retailing does not
discriminate against applicants or employees because of race,
color, creed, religion, sex, national origin, veteran status,
disability, age, citizenship, marital or domestic/civil partnership
status, sexual orientation, gender identity or expression or
because of any other status or condition protected by applicable
federal, state or local law.
For information regarding how we handle your personal information
and to exercise your rights under the California Consumer Privacy
Act, please see our Privacy Policy at Theory.com and Helmutlang.com
website.
Keywords: Theory, New York , Support Key Holder - Woodbury, Hospitality & Tourism , New York, New York
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