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Support Key Holder - Woodbury

Company: Theory
Location: New York
Posted on: May 16, 2022

Job Description:

Theory is a continually expanding, international, omnichannel phenomenon. From the product to the people, Theory is a company built on integrity and excellence. We believe that the exceptional store experience and customer service made possible by our dynamic retail teams empower every aspect of our business and its future success. We look forward to receiving your resume.

A Support Key Holder works within our offsite warehouse management team to help achieve store sales and inventory goals and maximize profitability. The Support Key Holder partners with the management team to ensure a seamless flow between warehouse and store fronts. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Operations Manager, and acting as a role model
to the warehouse team. This role will require weekend availability as well as ability and valid DL to drive a vehicle (transport inventory).

The Responsibilities:
Business Leader
--- Demonstrate excellent knowledge of the product to support brand goals
--- Understand company tools, incentives & strategies to support meeting store sales goals
--- Familiar with product knowledge
--- Support back of house functions including stock organization, shipping/receiving, and supply orders per policy & procedures.
--- Ensure all-inventory transactions are processed accurately and in a timely manner

People Leader
--- Ensure effective communication between store/operations manager & other team members
--- Supports ways to keep the team motivated and engaged
--- Contribute new & innovative ideas to support meeting business goals
--- Participate in all training and development meetings.
--- Coach and develop team on FOH/BOH policy and procedures
--- Provide consistent feedback for accountability to improve performance

Operations Leader
--- Ensure all functions of the store/whse are maintained to support superior shopping-experiences
--- Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
--- Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
--- Support store physical inventories with partnership with store manager and operations team.
--- Identify product concerns and communicate inventory needs to support the business goals
--- Comply with all point of sale register policy and procedures
--- Maintain and foster relationships within operations team to support inventory goals

Customer Focus - as related to any in-store presence
--- Ensure the highest level of customer service to each and all individuals in the store
--- Collaborate with all team members to support a superior shopping experience
--- Uphold merchandise standards and maintain visual directive.
--- Resolve client needs quickly and effectively, ensuring overall customer satisfaction
--- Be present on and off the floor as a Theory Brand Ambassador

The Essentials:
--- 3-4 years' prior work experience in a client-centric, sales, support, and/or back of house environment.
--- Dynamic interpersonal and communication skills, both verbal and written
--- Independent work ethic, time management skills
--- Computer skills to operate point of sale system, experiences with teamwork is a plus

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at and website.

Keywords: Theory, New York , Support Key Holder - Woodbury, Hospitality & Tourism , New York, New York

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