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Customer Service Representative

Company: Synergy Manhattan
Location: New York
Posted on: May 17, 2022

Job Description:

Primary Role Responsibilities:

The Customer Service Representative will perform all tasks involved with Client Services and Accounts. This position will apply to learn and explaining services and products on behalf of our clientele.

Principal Duties and Responsibilities:

  • Answers incoming customer inquiries regarding service issues, product problems, service questions, and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction
  • Update customer information in the customer service database during and after each interaction
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
  • Making sure that the customer's experience is a positive one

    Qualifications and Key Skills:

    (The following are representative of the education, experience, knowledge, skills or ability required for this position)
    • Must be 18 years of age or older
    • High school diploma/GED required (Associate degree in a business-related field preferred)
    • Ability to remain professional and courteous with customers at all times
    • Must be available to work full time, no major holidays, and weekends
    • Excellent verbal and written communication skills

      Company Culture:

      Our mission is to have someone who starts in our company become a better person. Our job is to empower our people not to be afraid to voice their ideas and contribute to our team effort. Synergy's vision is to make sure our customers have a superior experience with our representatives and create long-lasting relationships. Above all, we value our employees. We are a team which means we show up together, for each other, every day! Together, we grow as a team not for personal gain but for each other.

      Thank you for your interest in our company and good luck!

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Keywords: Synergy Manhattan, New York , Customer Service Representative, Hospitality & Tourism , New York, New York

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