Beverage Captain - City Winery New York
Company: City Winery New York
Location: New York
Posted on: May 17, 2022
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Job Description:
Job DescriptionCity Winery strives to deliver the highest-end
combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a
unique facility, combining a fully functioning winery with intimate
concerts, food & wine classes, private events in a variety of
configurations, and fine dining. We have created a compelling mix
for our sophisticated clientele of foodies, and active cultural
patrons—bringing the wine country experience to the middle of a
large city.We are proud to offer a safe workplace for our
employees. In the interest of safety for all City Winery employees,
the Company requires all employees to be fully vaccinated (defined
as 1 completed dose of a 1-dose series or 2 completed doses of a
2-dose series of the COVID-19 vaccine), and encourage employees to
receive their booster shot if eligible, unless due to a bona fide
medical and/or sincerely held religious reason in which case a
reasonable accommodation will be discussed unless it causes an
undue hardship to City Winery.
Position SummaryBeverage Captains are our in-house wine and
beverage experts whose focus Is on maximizing overall beverage
sales and delivering an exceptional guest experience. The Beverage
Captain is responsible for overall guest service and satisfaction,
recommending wine and food pairings, educating guests on beverage
selections, and beverage department support in areas such as
monthly inventory. Strong wine knowledge is a prerequisite.
Minimum Qualifications•3+ years as a sommelier/wine steward in a
fast-paced, high-volume service environment and/or equivalent
relevant experience•Extensive knowledge of and a genuine love for
wine, winemaking, beer and spirits•Ability to consistently deliver
high-quality guest experiences, exceed guest expectations, and
strive to create a memorable experience at every City Winery visit
•Strong work ethic, team player, and exceptional guest service
skills•Ability to execute professional guest service experience
with a calm and composed demeanor•Strong attention to detail and
organizational skills •Polished presentation •Ability to take
direction from others •Effective communication and interpersonal
skills with a proven ability to build positive relationships with
coworkers and guests •Aptitude to resolve problems •Ability to work
both independently and in a team environment•Must be fluently
literate in English including ability to read, write, and
communicate, conduct basic business related mathematics, able to
accurately function a POS •Ability to work a flexible schedule
including days, nights, weekends, and holidays•Ability to perform
physical requirements of the role including standing/walking for
entirety of shift, bending, pulling, pushing, using stairs, lifting
and carrying up to 50 pounds
Overview of Responsibilities •Maximize beverage sales Including
wine, beer, spirits, and deliver exceptional guest
experiences•Drive beverage sales on the floor by upselling,
suggesting, educating, and interacting with guests•Handle table
bottle orders through from beginning to end, including order
taking, delivery, proper opening and service, and check
backs•Ensure wine quality before every shift•Maintain a floor
presence during service to attend to guest needs, touch tables, and
assist in service as necessary•Attend daily pre-shift to
communicate daily beverage products in and out of stock and conduct
trainings and/or tastings as appropriate•Guide and teach staff
about beverage offerings and answer questions to further staff
education and menu knowledge•Actively participate in beverage
inventories on a daily and monthly basis when needed, including but
not limited to, counting, stocking inventories and updating "86"
board, as well as counts for wine tomes in service, ensuring tomes
are current and in good condition•Follow all health and safety
regulations, including enforcing laws and ordinances in the
handling and provision of alcoholic beverages.•Follow all company
policies, procedures, and guidelines including being ready to work
at scheduled shift time, in uniform, with neat and presentable
appearance.•Maintain cleanliness and safety of all work areas
•Attend trainings, tastings, meetings, as needed•Perform all other
reasonably assigned duties
This is a full time benefits-eligible position. We offer health
insurance with Company contribution towards premium, generous paid
time off policy, commuter benefits, 401K Retirement Plan, Volunteer
Opportunities, Flexible Spending Accounts including pre-tax
commuter benefits and parking, & more depending on position and
other Company eligibility requirements.We use eVerify to confirm
U.S. Employment eligibility.
Keywords: City Winery New York, New York , Beverage Captain - City Winery New York, Hospitality & Tourism , New York, New York
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