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Beverage Captain - City Winery New York

Company: City Winery New York
Location: New York
Posted on: May 17, 2022

Job Description:

Job DescriptionCity Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.We are proud to offer a safe workplace for our employees. In the interest of safety for all City Winery employees, the Company requires all employees to be fully vaccinated (defined as 1 completed dose of a 1-dose series or 2 completed doses of a 2-dose series of the COVID-19 vaccine), and encourage employees to receive their booster shot if eligible, unless due to a bona fide medical and/or sincerely held religious reason in which case a reasonable accommodation will be discussed unless it causes an undue hardship to City Winery.

Position SummaryBeverage Captains are our in-house wine and beverage experts whose focus Is on maximizing overall beverage sales and delivering an exceptional guest experience. The Beverage Captain is responsible for overall guest service and satisfaction, recommending wine and food pairings, educating guests on beverage selections, and beverage department support in areas such as monthly inventory. Strong wine knowledge is a prerequisite.

Minimum Qualifications•3+ years as a sommelier/wine steward in a fast-paced, high-volume service environment and/or equivalent relevant experience•Extensive knowledge of and a genuine love for wine, winemaking, beer and spirits•Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit •Strong work ethic, team player, and exceptional guest service skills•Ability to execute professional guest service experience with a calm and composed demeanor•Strong attention to detail and organizational skills •Polished presentation •Ability to take direction from others •Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests •Aptitude to resolve problems •Ability to work both independently and in a team environment•Must be fluently literate in English including ability to read, write, and communicate, conduct basic business related mathematics, able to accurately function a POS •Ability to work a flexible schedule including days, nights, weekends, and holidays•Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 pounds

Overview of Responsibilities •Maximize beverage sales Including wine, beer, spirits, and deliver exceptional guest experiences•Drive beverage sales on the floor by upselling, suggesting, educating, and interacting with guests•Handle table bottle orders through from beginning to end, including order taking, delivery, proper opening and service, and check backs•Ensure wine quality before every shift•Maintain a floor presence during service to attend to guest needs, touch tables, and assist in service as necessary•Attend daily pre-shift to communicate daily beverage products in and out of stock and conduct trainings and/or tastings as appropriate•Guide and teach staff about beverage offerings and answer questions to further staff education and menu knowledge•Actively participate in beverage inventories on a daily and monthly basis when needed, including but not limited to, counting, stocking inventories and updating "86" board, as well as counts for wine tomes in service, ensuring tomes are current and in good condition•Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.•Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.•Maintain cleanliness and safety of all work areas •Attend trainings, tastings, meetings, as needed•Perform all other reasonably assigned duties

This is a full time benefits-eligible position. We offer health insurance with Company contribution towards premium, generous paid time off policy, commuter benefits, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.We use eVerify to confirm U.S. Employment eligibility.

Keywords: City Winery New York, New York , Beverage Captain - City Winery New York, Hospitality & Tourism , New York, New York

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