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Customer Service Representative

Company: Weltman Home Services
Location: Berkeley Heights
Posted on: May 16, 2022

Job Description:

Job DescriptionNow Hiring Customer Service Representatives!Weltman Home Services is the plumbing, electrical, heating and air conditioning company that thousands of New Jersey Residents have trusted for more than three generations. We offer home services to residents of northern and central New Jersey.We continue to be a family owned and operated company, employing the residents of the towns that we service. From our customer service experts, office staff, plumbers, HVAC techs and electricians, we are proud of our staff and consider them to be an extension of our family.The Role We're looking for exceptional customer service representatives to help us achieve profitable revenue.As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments due to incoming call volume while doing whatever is necessary to promote customer satisfaction.Responsibilities of a Customer Service Representative:

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.Requirements of a Customer Service Representative:
    • IT competent; good typist and proficient with phone systems.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • Ability to build trust and demonstrate empathy.
    • Bachelor degree or equivalent is a plus.
    • Engaging personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
    • Highly motivated, flexible and great attitude on lifeBenefits:** Major Medical** Prescription Drug** Optical** Dental** Orthodontia** Long Term Disability** Life Insurance ($250K Term)** 401-K with 25% match** 100 plus hours of training every year** Quarterly company functions (Ball games, comedy club, dinners, awards etc)Powered by JazzHRxuH6ZHKYwA

Keywords: Weltman Home Services, New York , Customer Service Representative, Hospitality & Tourism , Berkeley Heights, New York

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