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Food & Beverage Manager

Company: Loews Regency New York
Location: New York
Posted on: May 16, 2022

Job Description:

This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.

Essential Functions and Responsibilities

-Maintains outlet staffing levels so as to provide for optimal performance
-Represents the Director of Food and Beverage in his/her absence
-Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
-Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
-Personally supervises outlet activities to ensure quality production/delivery of product/service
-Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
-Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
-Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
-Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
-Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
-Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
-Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
-Coaches, counsels, retrains employees as needed to ensure superior levels of performance
-Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
-Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
-Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
-Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
-Other duties as assigned

Supportive Functions and Responsibilities

-Promotes and applies teamwork skill at all times
-Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
-Is polite, Friendly, and helpful to guests, management and fellow employees
-Attends appropriate hotel meetings and training sessions
-Maintains cleanliness and excellent condition of equipment and work area
-Executes emergency procedures in accordance with hotel standards
-Complies with required safety regulations and procedures
-Complies with hotel standards, policies and rules
-Recycles whenever possible
-Remains current with hotel information and changes
-Complies with hotel uniform and grooming standards
-Addresses guests by their names at all times
-Is friendly, sincere, and professional to make guest(s) feel important

Keywords: Loews Regency New York, New York , Food & Beverage Manager, Hospitality & Tourism , New York, New York

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