Assistant Director of Housekeeping
Company: Loews Regency New York
Location: New York
Posted on: June 25, 2022
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Job Description:
Loews Regency New York Hotel has a legacy of luxury - expertly
orchestrated and masterfully performed. Located in midtown
Manhattan, the property seamlessly blends its iconic Art Deco
design with modern sensibilities, craftily merging form and
function to compliment 50 years of service expertise. Welcome to
our Park Avenue Allure.
Job Specific
-Responsible for the smooth, efficient, cost effective operation of
the Housekeeping Department including labor management, inventory
control, and the development and maintenance of a positive and
supportive work environment and inter/intra departmental
relationships
-Oversees daily assignment of duties to Housekeeping staff
-Analyzes daily room turn and makes staff or procedural adjustments
as necessary
-Assists in the management of Housekeeping Rooms Personnel,
particularly during heavy turns
-Oversees daily operations of Housekeeping Department to ensure
that the highest possible quality standards are consistently
maintained and that service is provided in a highly professional
manner
-Maintains Housekeeping staffing levels to provide for optimal
performance
-Develops and maintains a quality assurance program for all
guestrooms, storerooms, and service related to guest floors
-Uses guest comment responses to design additional training
programs
-Inspects and evaluates physical condition of hotel daily for
cleanliness and necessary repairs
-Ensures removal of Room Service trays from hallways and placement
in appropriate location in service landings
-Responsible for overseeing the activities of Housekeeping
Staff
-Monitors daily payroll and takes corrective action when
disparities occur or productivity drops
-Assumes the duties of Director of Housekeeping in the Director's
absence
-Greets and interacts with guests in an outstandingly friendly and
professional manner
-Works closely with Guest Services Manager to resolve all room
discrepancies before the end of each day
-Possesses full knowledge of all matters relating to the proper
administration of the Housekeeping department
-Possesses full knowledge of the specific duties, responsibilities,
and skills of every member of the Housekeeping department,
particularly those of the Housekeeping Manager, and performs in any
capacity as needed
-Maintains close contact and ensures good communication with
employees
-Ensures that responsive and efficient repair services are provided
to satisfy guest requests
-Investigates guest complaints and takes corrective measures
-Encourages a positive attitude among employees and treats guests
and fellow employees with courtesy and respect
-Interviews and makes recommendations regarding hiring of
Housekeeping personnel
-Interviews and selects Housekeeping line level personnel
-Provides training for employees regarding OSHA regulations,
department policies and procedures, operation of equipment, and
daily tasks
-Provides employee safety training to prevent accidents, comply
with OSHA regulations, and ensure hotel life safety
-Sets agendas for training
-Evaluates individual employee performance, determines areas in
need of improvement or requirements for advancement, establishes
goals, objectives and training needs required to attain same
-Coaches, counsels, retrains personnel as needed in order to ensure
acceptable performance
-Responsible for projects assigned to second and third shift
employees
-Makes special work assignments in advance for special events such
as meetings, dinners, dances, etc. that may affect the lobby
staff
-Coordinates departmental activities to coincide with other hotel
department requirements in order to maintain the overall
cleanliness of the guestrooms, public areas, and other assigned
areas of responsibility
-Assists Housekeeping Manager in coordinating the repair of
Housekeeping equipment such as vacuums, buffers, carts, and
furniture
-Plans special lobby cleaning projects and ensures their
completion
-Coordinates lobby maintenance projects with Engineering
-Plans maintenance of lobby floors
-Coordinates monthly accounting for all supplies requisitioned from
other departments
-Attends staff meetings, Pre-Cons, Rooms Meeting and other special
meetings when required
-Sets agendas for Housekeeping meetings and runs meetings as
needed
-Schedules and implements training programs for assigned employees
and attends and participates in training as needed
-Prepares monthly payroll and budget forecast for public space
employees
-Writes and submits yearly performance appraisals for Housekeeping
Staff
-Counsels employees regarding both positive and negative aspects of
their performance, including accidents and safety violations
-Mediates disputes between employees as necessary
-Keeps Director of Housekeeping informed of all matters
significantly affecting the department
-Keeps all other departments informed about Housekeeping operations
as needed
-Approves departmental schedules
-In consultation with the Director, prepares master lists of
general cleaning and all other cyclical projects
-Periodically inventories supplies and equipment
-Determines discard and maintenance regimes for each machine and
equipment piece
-Prepares public area staff schedules, vacation list, and
payroll
-Meets and interacts with outside vendors in an outstandingly
professional manner
-Stays current with industry related technological improvements
geared toward product improvement and increased efficiency
-Performs numerous responsibilities to meet time-sensitive
deadlines
-Ensures that responsive and efficient uniform room and repair
services are provided
-Prepares department purchase requisitions
-Conducts periodic storeroom inventories to ensure maintenance of
adequate par levels necessary to support forecasted operational
requirements
-Completes special projects related to housekeeping operations as
assigned by the Director of Housekeeping
-Establishes work routines and schedules which address the needs of
the hotel and are flexible enough to respond to emergency
situations and fluctuations in occupancy
-Assists in the selection of employee uniforms and the
determination of uniform purchase requirements
-Attends required hotel meetings to keep abreast of in-house
activities/promotions and upcoming events; maintains communication
with other departments within the hotel
-Holds daily, weekly and monthly department meetings designed to
provide necessary contact and operating information for all
departmental employees
-Interacts with guests to solve problems and ensure
satisfaction
-Develops monthly usage reports for cleaning supplies and guestroom
supplies
-Creates and maintains control procedures for keys, radios, pagers,
etc.
-Creates comprehensive training programs utilizing diverse
techniques
-Creates Quality Assurance and Cyclical Programs
-Creates Incentive/Rewards/Recognition Programs
-Creates an environment in which excellent staff morale is fostered
and staff retention is a priority
-Ensures efficient operation of HOSTAR System
-Receives the weekly inventory of cleaning and guest supplies for
the hotel
-Requisitions supplies needed to maintain weekly par levels
-Ensures that Storeroom is kept well-stocked with all necessary
supplies, and ensures that all needed supplies are ordered in
sufficient time to prevent shortages
-Works closely with Laundry Manager/Supervisors to ensure that
Hotel linen quantity and quality needs are consistently met in a
timely and efficient manner
-Ensures that Housekeeping office and storeroom are kept neat and
organized
-Responsible for the submission of all performance appraisals for
assigned employees
-Evaluates changes in guest needs, the hotels guest mix and
industry competitive set, to recommend appropriate product/service
and operational changes necessary to ensure guest and employee
satisfaction, while maintaining market dominance and exceptional
financial performance
-Other duties as assigned
General
-Promotes and applies teamwork skills at all times
-Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
-Is polite, friendly, and helpful to guests, management and fellow
employees
-Executes emergency procedures in accordance with hotel
standards
-Complies with required safety regulations and procedures
-Attends appropriate hotel meetings and training sessions
-Maintains cleanliness and excellent condition of equipment and
work area
-Complies with hotel standards, policies and rules
-Recycles whenever possible
-Remains current with hotel information and changes
-Complies with and enforces hotel uniform and grooming
standards
Keywords: Loews Regency New York, New York , Assistant Director of Housekeeping, Hospitality & Tourism , New York, New York
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