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Executive Housekeeper

Company: Element New York Times Square West
Location: New York
Posted on: August 7, 2022

Job Description:

REPORTS TO: General Manager

SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry Personnel

Benefits/Perks of Working With Us:

Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options.

Purpose for the Position: The Executive Housekeeper will manage all facets of the Housekeeping Department ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.

The Executive Housekeeper Essential Responsibilities:

-Supervises housekeeping and laundry staff: hiring, terminating, performance evaluations, training and development.
-Assists general manager in the development of the department's annual budget. Monitors performance against plan.
-Establishes and maintains cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
-Enforces policies and procedures.
-Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
-Schedules staff according to labor standards and forecasted business levels.
-Prepares daily assignment sheets for all housekeeping and laundry associates.
-Maintains cleanliness quality based on hotel objectives.
-Monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
-Compiles and reports accurate status of "the house" to the front desk department.
-Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
-Maintains standard procedures for security of rented and leased equipment.
-Maintains productivity and labor cost goals.
-Works with finance to conducts formal inventories of linen, supplies and equipment as required.
-Orders and receives supplies so as to maintain adequate inventory levels.
-Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
-Maintains departmental key control.
-Maintains deep cleaning program.
-Acts as Manager on Duty as required.
-Conducts monthly department meetings.
-Attends weekly staff meetings.
-Complete projects as determined by the General Manager.

Keywords: Element New York Times Square West, New York , Executive Housekeeper, Hospitality & Tourism , New York, New York

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