Company: Refinery Hotel
Location: New York
Posted on: August 7, 2022
To answer telephone inquires in a friendly and courteous manner,
employ sales techniques in order to secure and process reservations
for guest accommodations in a timely manner. To maximize hotel room
rates and occupancy using effective upselling and suggestive
--- Responds quickly and efficiently to guest requests.
--- Handle guest calls and follow ups, manage reservation emails
and booking inquires.
--- Manage third party reconciliations, including but not limited
to: Expedia, Booking.com, Dayuse.
--- Provide administrative support for the Revenue Management
--- Manage daily reservation arrivals and departures.
--- Communicates all relevant information upward to the Director of
Revenue or Director Sales.
--- Answer the telephone and greet prospective guests in a friendly
manner using clear, verbal English communication. Listen to callers
to understand inquiries and requests. Promptly provide accurate
information regarding availability, accommodation types,
transportation to and from hotel, rate, etc.
--- Promote Hotel marketing programs. Assign reservations based on
guest preferences and availability. Requires sitting for long
periods of time in a confined space and in close proximity to other
employees to continuously perform essential functions.
--- Read, retrieve, communicate and verify information including
confirmation number to caller. Input and retrieve data with routine
difficulty using a computer reservation system and utilizing codes
--- Answer questions regarding hotel facilities and services,
airline partnerships, local attractions, directions, etc. Memorize
and communicate applicable deposit and guarantee policies as
requested. Handle complaints in a tactful manner and negotiate
resolutions such as alternative accommodations when hotel is sold
--- Enters all sales bookings and group contracts on a timely basis
per the instructions of the Supervisor or Director of Marketing &
--- Performs routine filing and required report keeping for the
--- Follows all telephone scripts or formats provided by the Front
Office Manager or Supervisor.
Keywords: Refinery Hotel, New York , Reservation Agent, Hospitality & Tourism , New York, New York
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