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Senior Manager, Retail Operations

Company: GOAT Group
Location: New York
Posted on: September 25, 2022

Job Description:

Job DescriptionRole OverviewAs the Senior Manager, Retail Operations at Flight Club, you will oversee a dynamic operations team and ensure that daily goals are met for our customers. We are seeking a visionary leader with experience managing multiple teams who is highly capable of identifying process improvement opportunities, and developing and implementing solutions to drive performance. To ensure success you must be a true leader who possesses 'big picture' understanding, a calm demeanor, ability to think on your feet and quickly pivot in the moment, as well as intense focus on delivering exceptional results. This position will be responsible for overseeing all inbound and outbound product movement within the facility, monitoring intake, order volume and stock levels to determine resource needs daily. Strong decision-making and troubleshooting skills will be critical for this role, as order volume and the operational needs of the facility can fluctuate day-to-day.In this role, you will:

  • Own all operational functions within the store including Product Intake, Authentication, Shipping, Receiving, Inventory Control, Inbound/Outbound Transfers, Shrink Improvement, Expense Management and more
  • Lead and manage a diverse team of 50+ intake, authentication and stock associates, leads and supervisors. Responsible for hiring, training and development for optimal performance
  • Set the tone of the operational leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast paced work environment
  • Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
  • Identify operational gaps and training needs to ensure consistency in our store network and partner with Business Partners to address and standardize areas of focus
  • Identify opportunities for improving current processes and standardizing procedures to maximize resources and increase efficiencies in stores
  • Understand daily operational goals and provide leadership feedback to ensure team objectives around quality, safety, and expense management are met
  • Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource for entire Store team
  • Lead and manage physical inventory and shrink improvement plans for store and partner with store management teams to execute effectively
  • Create and maintain clear and accurate operations documents/procedures for reference purposesWe are looking for:
    • 5+ yrs experience managing teams in an operational setting such as a warehouse, distribution center, retail store or parcel carrier facility
    • Strong sense of financial business acumen with the ability to apply metrics to decision making and communicate effectively with senior leadership
    • Strong proficiency of PC (Microsoft Office, Google Suite etc…) and other digital systems
    • Highly flexible team player with exceptional written and verbal communication skills, along with the ability to motivate a team
    • Highly organized individual with demonstrated attention to detail, and ability to train and influence others
    • Must be analytical, possessing the ability to quickly recognize issues and asses productivity
    • A quick learner, a self-starter, and willingness (and ability) to handle the pressures of unpredictable volume and increasing level of responsibility
    • Knowledge of and love for sneakers is a plus, including familiarity with industry trends and resources
    • Must be available and willing to work extended hours as occasionally needed (during crunch times) per day or per week, including weekends and holidays, to meet business needs
    • Must be able to lift up to 40 pounds, stand/walk for up to 10 hours, be able to continuously climb and descend stairs safely and be able to frequently push, pull, squat, bend and reach
    • Bi-lingual English/Spanish is a plusGOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

      Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

      The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

      We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

      GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

Keywords: GOAT Group, New York , Senior Manager, Retail Operations, Hospitality & Tourism , New York, New York

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