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Dispatcher/Customer Service

Company: Avalon Transportation
Location: North Arlington
Posted on: September 25, 2022

Job Description:

SIGN ON BONUS AVAILABLE FOR NEW FULL TIME HIRES!!!Avalon Transportation, LLC a fast growing Limousine Company is currently seeking a Full Time experienced Dispatcher.This position is not open for remote work. Responsible for daily dispatching of the reservations to the chauffeurs. Other duties and responsibilities are:Insure that all customers are picked up on-time.Responsible for knowing the location of all vehicles at all times while dispatching.Keep dispatch screen updated and coded accurately at all times.Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.Oversee the checking in and out of vehicles and equipment and communicating to the appropriate source, any damage, loss or abuse of either.Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs.Take all customer calls that include reservations, changes or cancellations.Handle customer complaints immediately, courteously and efficiently.Report any problems with any reservation, by creating an incident report in the specific order in the Santa Cruz program.Coordinate rental vehicles when needed.Must be knowledgeable of airports, hotels & entertainment venues. Knowledge of New Jersey/New York area a must.Must be familiar with a Limousine Dispatching program Santa Cruz Preferred . Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs. Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks Computer literate able to update flights, maps, etc.Ability to work in a fast-paced environment and make quick and precise decisions.Experience in the limo industry a must.Ability to make good judgement and decision in handling client's situation.Heavy dispatch and customer service experience a huge plus.Company offers excellent benefits: Medical, Dental, Vision, 401K, Paid Time Off.Please email your resume with contact info to or .EOE

Keywords: Avalon Transportation, New York , Dispatcher/Customer Service, Hospitality & Tourism , North Arlington, New York

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