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Guest Service Night Auditor

Company: Inness Hospitality LLC. Headquarters
Location: New York
Posted on: November 26, 2022

Job Description:

INNESS is seeking Guest Service Night Auditor to oversee and enhance all aspects of the overnight guest experience at our idyllic countryside property.


Responsibilities include, but are not limited to:

-Managing the End Of Day procedures in Opera PMS
-Checking in late arrivals and checking out early departures
-Assist on-site guests with any issues that may arise overnight (Key/Locks, TV troubleshooting, transport from room to vehicle, etc.)
-Maintain thorough and up-to-date knowledge of property and all events and offerings
-Escorting guests and luggage from main reception area to their cabin or guestroom via hotel transportation, and providing an inviting and accurate arrival orientation to the property
-Fielding and handling all guest requests in a warm and courteous manner to ensure guest satisfaction
-Working in a (stunning!) countryside environment that requires time outdoors, year-round
-Safely and competently assisting with vehicles, parking, and guest transport throughout the property
-Maintain organization and distribution of guest amenities and rental equipment
-Operate and assist guests with in-room and common area fireplaces and outdoor firepits
-Communicate effectively with daytime staff and management to ensure seamless operations between shifts.

Keywords: Inness Hospitality LLC. Headquarters, New York , Guest Service Night Auditor, Hospitality & Tourism , New York, New York

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