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Customer Service Executive

Company: Puig
Location: New York
Posted on: November 26, 2022

Job Description:

Mission: Manage Customer Service Department day-to-day operations and the team, while looking for continuous improvement processes to put in place. Goal is to support the team, department and internal processes set by Global to achieve objectives fixed in terms of service and receivables. Manage the Order to Cash process with our retailers (brick and mortar), including but not limited to orders, deliveries, invoices, returns, claims, and unresolved debt. Problem solve any issue to achieve the objectives fixed in terms of service and receivables.
General Responsibilities/Key Tasks

  • Manage the relation and communication with the clients and internally with the other departments for all order to cash processes tasks.
  • Monitoring the orders status, checking if there any blocks of financial, commercial or stock nature and release the orders to the warehouse accordingly.
  • Manage returns making sure are correctly processed by the warehouse and issuing credit notes.
  • Manage claims and all deductions received from the retailer.
  • Manage overdue debt and send SOA.
  • Review pricing conditions, master data for the customers assigned.
    Skills & Qualifications
    • Bachelors degree or equivalent years of experience
    • Must have 2-5 years related work experience in Commercial Customer Service, Logistics and Planning.
    • Passion for beauty industry.
    • Customer-focused.
    • Process-driven.
    • Excellent in execution.
    • Experience overseeing a budget is a plus; not required.
    • Experience with SAP and DCM 360 is a plus; not required.
      As required by New York City salary transparency law, effective November 2022, the expected base salary for this position ranges from $65,000 - $80,000. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.
      Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
      Diversity, Equity, and Inclusion Commitment:
      At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
      About Puig:
      Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon's, and L'Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Gar--ons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.

Keywords: Puig, New York , Customer Service Executive, Hospitality & Tourism , New York, New York

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