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Customer Service Associate

Company: HMART Manhattan
Location: New York
Posted on: November 26, 2022

Job Description:

We are looking for a customer service specialist. The customer service specialist will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage all incoming calls and emails Respond to customer comments and reviews on our social media pages Collaborating with the Marketing Department, reach out to the customers via social media pages for promotions or advertisements Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Analyze the customer behaviors and make a report regularly Follow communication procedures, guidelines and policies Skills Preferred Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degreeJob Type: Full-timePay: $37,000.00 - $45,000.00 per yearBenefits: Dental insurance Employee discount Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Monday to FridaySupplemental pay types: Bonus payAbility to commute/relocate: New York, NY 10001: Reliably commute or planning to relocate before starting work (Preferred)Education: Associate (Preferred)Work Location: One location

Keywords: HMART Manhattan, New York , Customer Service Associate, Hospitality & Tourism , New York, New York

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