Customer Service Advocate - Remote in Cheektowaga, NY
Company: UnitedHealth Group
Location: New York
Posted on: November 26, 2022
$1500 Sign on Bonus for External Candidates
If you are located within 120 miles of Cheektowaga, NY, you will
have the flexibility to work from home and the office in this
hybrid role as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help
people, including yourself. We offer the latest tools, most
intensive training program in the industry and nearly limitless
opportunities for advancement. Join us and start doing your life's
Turn on the news on any night of the week and you're likely to hear
about the changes that are sweeping through our health care system.
It's dramatic. It's positive. And it's being led by companies like
UnitedHealth Group. Now, you can take advantage of some of the best
training and tools in the world to help serve our existing and new
customers. You'll take as many as 50-70 calls per day from
customers who have questions about their health benefits. As their
advocate, you'll use your personality and our tools to help them
through the health care benefits available to them, including
helping them enroll in a new plan. This is no small
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of (8:00am
- 8:00pm). It may be necessary, given the business need, to work
occasional overtime. Our office is located at 600 Airborne Parkway.
All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
- Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance
the caller needs such as benefits, eligibility and claims,
financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best
benefit plan options, maximize the value of their health plan
benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the
customer to assist with appointment scheduling or connections with
internal specialists for assistance
- Assist customers in navigating and other UnitedHealth Group
websites and encourage and reassure them to become
This role is equally challenging and rewarding. You'll be called on
to research complex issues pertaining to the caller's health,
status and potential plan options. To do this, you'll need to
navigate across multiple databases which requires fluency in
computer navigation and toggling while confidently and
compassionately engaging with the caller.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- High School Diploma / GED (or higher) or Equivalent work
- Minimum of 3+ years of combined education, work and/or
- Health Care/Insurance environment (familiarity with medical
terminology, health plan documents, or benefit plan
- Social work, behavioral health, disease prevention, health
promotion and behavior change (working with vulnerable
- Sales or account management experience
- Customer Service Experience
- Reside in the state of New York within 120 miles of
Cheektowaga, NY including the ability to come into the office 1-2
times a month
- Required to have a dedicated work area established that is
separated from other living areas and provides information
- Ability to keep all company sensitive documents secure (if
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
UnitedHealth Group requires all new hires and employees to report
their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at
Learn how Teresa, a Senior Quality Analyst, works with military
veterans and ensures they receive the best benefits and experience
Careers with UnitedHealthcare. Work with a Fortune 5 organization
that's serving millions of people as we transform health care with
bold ideas. Bring your energy for driving change for the better.
Help us improve health access and outcomes for everyone, as we work
to advance health equity, connecting people with the care they need
to feel their best. As an industry leader, our commitment to
improving lives is second to none.
New York City Residents Only: The salary range for New York City
residents is $16.83 - $29.66. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
PLEASE NOTE The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, New York , Customer Service Advocate - Remote in Cheektowaga, NY, Hospitality & Tourism , New York, New York
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