Customer Service Representative

Company: Jersey Consulting Group
Location: Kearny
Posted on: March 20, 2023

Job Description:

Customer Service RepresentativeAn -Entry Level Customer Service Associate will act as a connection, providing product/service information and resolving developing problems that our clients might face with precision and competence. -*The goal will be to ensure exceptional service standards and sustain high customer satisfaction. -Customer feedback is priceless, and our associates -can gather it for us. Problem-solving also comes naturally to customer care specialists.Customer Service Requirements for Consideration

• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
• Ready to start immediately and commute in North Jersey
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• High school degree**The best customer service candidates -are genuinely delighted to help customers. -They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. They're tolerant, empathetic, and intensely communicative. They love to talk. -Customer Service Responsibilities:

• Handle high amounts of customer inquiries
• Produce sales leads
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Reach retail team sales targets
• Manage complaints, provide proper solutions and options within the time limits, follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customersDoes this sound like you? - -Entry Level Customer Service associates -can put themselves in their client's shoes and advocate for them when necessary. -Apply now! -Powered by JazzHR

Keywords: Jersey Consulting Group, New York , Customer Service Representative, Hospitality & Tourism , Kearny, New York