Watch Repair Technician, Watches & Fine Jewelry 5th Ave Flagship
Company: Disability Solutions
Location: New York
Posted on: April 18, 2024
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Job Description:
Watch Repair Technician, Watches & Fine Jewelry 5th Ave Flagship
At Chanel, we are focused on creating an inclusive culture that
nurtures personal growth, contributing to collective progress. We
believe the uniqueness of each individual increases the diversity,
complementarity and effectiveness of our teams. We strongly
encourage your application, as we value the perspective,
experience, and potential you could bring to CHANEL. About the
role: CHANEL is looking for a Watch Repair Technician to join our
Retail Team in the NYC Flagship Boutique. The role interfaces with
our boutique team and is a key partner with our After Sales Service
Center. The role will support the strong excellence in client
experience. Acting as an ambassador for the brand, you will be
responsible for delivering professional and seamless Quality
Control, Repair, and Client support by providing the ultimate
standard of Quality & After Sales services to the retail
team.Reporting directly to the Retail Operations Manager , you will
provide support to the Watch and Fine Jewelry retail team and work
closely with the After Sales Service coordinators to ensure smooth
operations during the repair process . What impact you can create
at CHANEL: Provide in-store technical experience as well as provide
support for local boutiquesDrive and build the aftersales
experience in store for our customersPerform thorough physical
inspection, testing, and diagnosis of client's CHANEL watches and
jewelryPerform Watchmaking interventions and light jewelry repairs
by respecting the Maison's quality standardsProvide and share
technical knowledge in Jewelry and Watchmaking for Staff
interaction with clientsAct as a support to Staff from a technical
standpoint when handling difficult aftersales cases in Boutique or
in CMAInteract with clients to bring expertise on most technical
aspects or services needed for a pieceOffer technical advice to
internal and external customers on product quality and
functionalityProvide technical explanations and educate our clients
on the way to wear and handle the Maison's creationsPerform
diagnosis for both Jewelry and Watches when the piece cannot be
repaired on site and must be sent to the Repair Workshop (RW)Follow
any technical trainings provided by the Regional WFJ TrainerSupport
inventory control, replenishment of spare parts and repair
materialsReport all potential authenticity issues to
managementMaintain a clean, neat, organized repair workshop
including the work areas, equipment, and toolsIdentify and report
quality issues encountered while repairing items from stock and
clientsAssist in developing and maintaining SOP for repair
workshops to achieve both process and cost effectivenessWork in
accordance with Global guidelines and proactively making
enhancements to improve efficiencies and productivityCollaborate
with the Central Repair Workshop on client repairs, spare parts
orders, database updates, etc. What you will bring to the team:
Acting as an ambassador for the brand, bring a proven competency of
watch repair experienceBuild a strong working relationship with our
internal workshop and act as a support for the boutique
team.Immerse yourself fully into the retail environment with the
confidence to interact with clients and at events and become an
integral part of the client experience.Understanding of the process
for aftersales tasks, performing the initial analysis on all
watches and jewelry items coming in for repair. Tasks will include,
but not limited to: Physical inspection, testing and diagnosis of
incoming watchesAll manner of repairs including repairs,
maintenance, cleaning and or overhauls on watchesPicking of all
parts/components needed and the physical disassembly, repair,
replacement, overhaul or calibration and reassembly of all approved
repair jobs as per clients request and or needs.Complete testing
and quality control of all completed watch repairs including but
not limited to watch functions and water resistance of the case
Ability to work with boutique teams to update them on the status of
repairs as well as liaise directly with customers to fully answer
their technical queries on their pieces.Collaborate with retail
staff to maintain stock in first quality condition, including
battery updates and light polishing of watches and jewelry.Be
responsible for logging in repairs, follow up all stages of the
process, manage the spare parts inventory as well as undertake
quality management of pieces in stock.A good understanding of
equipment needed to perform tasks and carry out basic checks to
ensure machines and equipment are maintained in good working order
and highlight any issues in a timely manner. Position Logistics:
Problem-solving skills, proactive mentality, willingness to learn
and grow 5+ years' experience in repairing luxury timepieces
(diagnostics, battery replacement, etc.) and basic experience with
the 18K fine jewelry repairs (polishing, laser welding, findings
replacement, engraving)Formal training in watchmaking or equivalent
experienceComputer system literate and able to enter data for
claims and projects Good understanding of equipment needed to
perform tasks and carry out basic checks to ensure machines and
equipment are maintained in good working orderWell-organized,
detail-oriented, patientCapable to eloquently explain diagnostic to
the staff or clientStrong communication skills and a sense of
diplomacy to communicate and reassure most demanding clientsWork
collaboratively and be a team player Standing/lifting to 20 lbs The
role is full time, 100% on-site, retail store environment Flexible
working hours (including weekends) Full-time in-store and in-person
presence required to support client sales and client service
deliver elevated client service to drive business results. *Chanel,
Inc. reserves the right to edit, change, or make exceptions on
designations where circumstances where deemed appropriate.
Compensation: The anticipated base salary range for this position
is $27.30 through $39.00. Base salary is one component of the total
compensation for this position. Other forms of variable pay
[may/will] be offered for this position. Other components
[may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks: Wellbeing resources include dedicated paid time
off for wellbeing (2-week August Office Closure and Wellbeing Days
in Retail) and a Wellbeing fund Family and care giving benefits
(inclusive of parental leave, fertility support, MilkStork, and
Care.com Membership) Generous paid time off policies to include
vacation, holiday, sick and volunteer days 401K, and other
incentives Robust healthcare offerings; medical, dental, vision,
MDLIVE (virtual care), One Medical, Flexible Spending Accounts
(Health Care & Dependent Care), Health Savings Account and Employee
Assistance Program Life insurance, Accidental Death &
Dismemberment, Short Term Disability, Long Term Disability, Health
Advocate, International Business Travel Accident & Medical, and
Commuter Transit & Parking Additional Information: CHANEL is a
private company whose values are grounded in creating the
conditions for people to perform at their best and feel fulfilled
and confident in their work. We offer a unique work environment
where individuals are encouraged to better understand the brand,
the business, and motivations, so that together we can unlock the
possibilities of growth. This is reflected in: Diversity and
Inclusion: At CHANEL, we are intentional in promoting Diversity &
Inclusion. We foster respect, empathy, and dignity for all. We
believe strongly that the diversity of our people across the full
spectrum of human differences is essential to our organisation and
the connections we have with each other and our clients. We offer
Employee Resource Groups in the US that are voluntary, open to all,
employee-led groups formed around a shared identity or lived
experience, whose aim is to foster a diverse, inclusive, and
equitable community aligned with the values and missions of the
communities they support. CHANEL Community: CHANEL Community
empowers our employees to channel their passions, talents, and
sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer
through CHANEL Community. CHANEL also matches employee donations to
select charitable organizations. Sustainability: CHANEL Mission
1.5-- is our climate action plan. It is focused on transforming the
business in line with the ambitions of the Paris Agreement on
climate change to limit the average global mean temperature
increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability
efforts at the corporate level and within the divisions, through
organized taskforces and initiatives. Arts and Culture: We are
committed to extending our legacy of cultural engagement. Global
support includes the CHANEL Culture Fund, which supports a select
group of leading art culture institutions across the globe, and the
CHANEL Next Prize for the next generation of creative talent. US
support currently includes Annual sponsorship of the MoMA film
program, Tribeca Film Festival programs and Through Her Lens,
Support of the Academy Gold Fellowship for Women and Sponsorship of
the BAAND Together Dance Festival at Lincoln Center. Fondation
CHANEL: Since 2011, Fondation CHANEL's mission is for women and
girls to be free to shape their own destiny. Through multi-year
partnerships with financial and technical support, Fondation CHANEL
is committed to improving the safety and autonomy of women and
adolescent girls around the world, impacting over a million women
and girls in its first 10 years. For more information, please
navigate to the Fondation CHANEL website here . Career and
Leadership Development: We have dedicated in-house teams focused on
supporting the onboarding of employees, developing leadership
skills via custom programs like Imagine CHANEL People, Heart of
Leadership and group and individual coaching, and blended online
and live classes offered on our Bloom platform and by skilled
trainers, such as Shape Your Career, to develop career building
skills. *CHANEL benefits and perks are dependent on eligibility and
subject to modification by CHANEL at any time.
Keywords: Disability Solutions, New York , Watch Repair Technician, Watches & Fine Jewelry 5th Ave Flagship, Hospitality & Tourism , New York, New York
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