the smart solution for New York jobs

Customer Service Agent

Company: Randstad
Location: New York
Posted on: December 6, 2017

Job Description:

Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching technicians with guidance from the manager and leads. Partners effectively with the manager to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.

Working hours: M-F

Job Duties:

- Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate technician to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
- Upon completion, reconciles all service requests daily.
- Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures technicians are provided daily schedules. Maintains consistent communication with assigned technicians. -
- Follows up on activities to ensure completion in an established timeframe.
- Assists with creation of quotations.
- Develops and maintains viable long-term relationships with customers and subcontractors.
- Prepares yearly, monthly and weekly execution plans for scheduled service visits.
- Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues. Researches and follows up on questions identified during monthly business review.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date.
- Other duties and administrative activities as assigned.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, New York, Customer Service Agent, Hospitality & Tourism, New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Uber Driver Partner - Supplement Your Delivery Income
Description: WHO WE ARE: br Drive with Employer and get paid weekly in fares by helping our community of riders get around town. Driving with Employer is a great way to earn cash on your schedule. The more you drive, (more...)
Company: Uber
Location: Astoria
Posted on: 12/14/2017

Cook - seasonal" The New York Marriott Marquis (17001YGQ)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels Resorts Suites is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer (more...)
Company: Marriott International
Location: Staten Island
Posted on: 12/14/2017

CB2 Part Time Stock Associate (Soon-to-Open Philadelphia,PA)
Description: Youre a behind the scenes virtuoso and master of logistics who knows the stockroom inside and out. Energetic and observant, you work closely with sales associates, visual merchants and managers to keep (more...)
Company: CB2
Location: Philadelphia
Posted on: 12/14/2017

Description: Everything you need to know about becoming a remote agent can be found right here. If youve thought about working from home and being your own boss, the Agents On Demand program might be the right fit (more...)
Company: Mommy Jobs Online
Location: Paterson
Posted on: 12/14/2017

Region 23 College Grad Store Manager in Training
Description: Job ID: 718396BR Business Area: CVS Health Primary Location: PA 8210 Philadelphia Job Type: Full Time Job Category: Retail Store, Retail Store Manager Clinical Licensure Required: N/A Location Code (more...)
Company: CVS Caremark
Location: Philadelphia
Posted on: 12/14/2017

Retail Design Associate
Description: About Mitchell Gold Bob Williams: br br Mitchell Gold Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort style, as well as (more...)
Company: Mitchell Gold + Bob Williams
Location: New York
Posted on: 12/14/2017

Bistro Team Member-AM - Courtyard Paramus (17002AYU)
Description: Heres To Your Journey with Courtyard Courtyard is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to (more...)
Company: Marriott
Location: Staten Island
Posted on: 12/14/2017

Description: AmeriPlan was founded in 1992 in Plano, TX and has become the largest and fastest - growing Health and Dental Company in the United States. The company is a member of the Consumer Health Alliance, National (more...)
Company: AmeriPlan
Location: Clifton
Posted on: 12/14/2017

Tired of Folding Clothes? Retail and Restaurant Experience Wanted!
Description: Job DescriptionWe are looking for individuals with excellent people skills who enjoy working with diverse personalities in a fast paced setting. Individuals who thrive in a results driven environment (more...)
Company: Allegiant Connections
Location: Fort Washington
Posted on: 12/14/2017

Entry Level Customer Service/Sales - Interview This Week - Start ASAP
Description: Job DescriptionSES is a sales and marketing firm in the Philadelphia area. We 39 re looking for a FULL TIME customer service and sales rep. All of our training is done in house and is paid. Our customer (more...)
Company: SES
Location: Philadelphia
Posted on: 12/14/2017

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds