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Entry Level: Customer Service - Retail Experience

Company: Allure Marketing Group
Location: New York
Posted on: January 14, 2018

Job Description:

Job DescriptionA Customer Service Associate is responsible for providing outstanding customer service, creating an exceptional experience, completing point of sale transactions, and delivering a ease of service. This position is also responsible for fulfilment of orders.ESSENTIAL FUNCTIONS:

  • Provide an exceptional customer experience by ensuring the customer is priority both on site and off site.
  • Service the customer in a helpful and friendly manner including point of sale transactions, and helping them get the best service.
  • Assist customers in all aspects of quality of service.
  • Proactive in assisting customers.
  • Determine customer needs based on personal relationships.
  • Suggest additional service to compliment customer selection.
  • Reinforce customer’s selection and package merchandise with care.
  • Encourage customers to reach out whenever they need assistance.
  • Execute morning meetings.
  • Train new team members.
  • Collaborate with peers, leads, and managers to coordinate tasks.
  • Communication of pricing or service issues to supervisor.
  • Perform these functions in an efficient manner; flex between tasks as directed by a Supervisor.
  • Regular, dependable attendance and punctuality.
  • Perform other duties as necessary. QUALIFICATIONS:Education/Experience - No specific educational accomplishments are necessary. No experience is required.Communication Skills - Excellent written and verbal communication skills. Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.Mathematical Skills - Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.Reasoning Ability - Self-starter, able to work independently and as part of a team and must have good time management skills.Physical Demands: This position involves constant moving, talking, hearing, standing. Other Skills - Possess a strong sense of urgency. Must enjoy meeting and interacting with customers. Possess a thirst for learning. Ability to collaborate and function as a member of a team. Should be comfortable with the use of computers.Allure is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.Company DescriptionEstablished in 2010, Allure Marketing Group, Inc. is a marketing and fundraising firm that provides essential resources for fortune 100 and 500 companies. AMG works with the most respected companies and NGOs in the telecommunications, non-profit, pet care, office supplies, and utilities industries.Allure Marketing Group's philosophy of 100% internal, organic growth guarantees team members will be trained from the entry-level up, providing them an opportunity for rapid advancement within the company.To meet the current demands of its clients, Allure Marketing Group is looking to expand into 10 NEW markets within the US and move towards international expansion in the next 14 months.We have become the leading choice for clients wanting to gain an edge over their competitors. The more personal and direct approach accomplishes what traditional form of sales and marketing such as telemarketing, e-mails, direct mail, commercials, and billboards can not: lasting customer relationships.

    Keywords: Allure Marketing Group, New York, Entry Level: Customer Service - Retail Experience, Hospitality & Tourism, New York, New York

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