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District Manager

Company: Kent Security
Location: New York
Posted on: April 15, 2018

Job Description:


OverviewKent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can--- [more] deliver the highest quality of service to each of our customers and put you on the career path you have been looking for. [less]Job Skills / RequirementsPOSITION SUMMARY:

This role oversees New York State. Develop strong relationships with a portfolio of clients where success is measured through business retention achievements. Provide proactive recommendations that address the clients--- overall security objectives. Support the company---s sales objectives by identifying leads, contributing to the proposal process, promoting new products and services to existing clients, and maintaining sales margins. Ensure the company---s contractual obligations--- [more] are delivered by field personnel and/or technology services at or above established customer satisfaction goals.

DESCRIPTION OF DUTIES:

Schedule regular meetings with decision makers to gauge satisfaction levels and anticipate needs. Supervise direct reports and monitor adherence to company guidelines and standard operating procedures. Coach, mentor and develop key personnel.

ROLE & RESPONSIBILITIES

Client Relations

? Serve as the liaison between the client and the company---s leadership team

? Conduct monthly service reviews with the client and provide proactive security solution recommendations

? Attend meetings with clients as requested; often times outside the scope of regular business hours

? Collaborate with immediate supervisor to develop action plans when customer satisfaction levels are in jeopardy; communicate progress regularly

? Respond to critical incidents; communicate timely with client and upper management

Sales and Networking

? Increase lead opportunities by interacting with owners/managers associated with targeted facilities/projects

? Provide data that targets a potential client---s point(s) of pain for proposal development

? Identify products and services that support a proactive approach to anticipating a client---s need

? Participate in industry organizations such as ASIS and/or other recognized groups/organizations to develop a strong networking base

Administration and Personnel

? Prepare, review, and ensure standard or site-specific post orders are readily accessible to service personnel

? Coordinate and facilitate on-the-job training activities for direct reports and site staff

? Ensure the effectiveness of on-site supervisor training by reviewing performance and providing feedback on a regular basis

? Supervise the output of services through periodic reviews of daily logs, incident reports, quality assurance reports

? Conduct annual performance reviews for key personnel in alignment with employment anniversaries

? Develop and deliver progressive action plans as required

? Foster a culture where field staff supports and is loyal to company mission and values

? Conduct regular staff meetings

Support Functions Management

? Attend weekly interdepartmental meetings

? Provide activity reports to immediate supervisor on a regular basis

Financial

? Monitor accounts receiving activities; develop and review action plans when percentages exceed acceptable levels

? Support company objectives by making costs savings suggestions

EDUCATION AND EXPERIENCE:

? Must have a minimum of five (5) years--- experience as a District Manager, overseeing multiple sites preferably in the security services industry.

? College graduate or equivalent business experience

TITLE: District Manager

POSITION SUMMARY:

This role oversees Orlando, Tampa, Naples and Ft. Myers. Develop strong relationships with a portfolio of clients where success is measured through business retention achievements. Provide proactive recommendations that address the clients--- overall security objectives. Support the company---s sales objectives by identifying leads, contributing to the proposal process, promoting new products and services to existing clients, and maintaining sales margins. Ensure the company---s contractual obligations are delivered by field personnel and/or technology services at or above established customer satisfaction goals.

DESCRIPTION OF DUTIES:

Schedule regular meetings with decision makers to gauge satisfaction levels and anticipate needs. Supervise direct reports and monitor adherence to company guidelines and standard operating procedures. Coach, mentor and develop key personnel.

ROLE & RESPONSIBILITIES

Client Relations

? Serve as the liaison between the client and the company---s leadership team

? Conduct monthly service reviews with the client and provide proactive security solution recommendations

? Attend meetings with clients as requested; often times outside the scope of regular business hours

? Collaborate with immediate supervisor to develop action plans when customer satisfaction levels are in jeopardy; communicate progress regularly

? Respond to critical incidents; communicate timely with client and upper management

Sales and Networking

? Increase lead opportunities by interacting with owners/managers associated with targeted facilities/projects

? Provide data that targets a potential client---s point(s) of pain for proposal development

? Identify products and services that support a proactive approach to anticipating a client---s need

? Participate in industry organizations such as ASIS and/or other recognized groups/organizations to develop a strong networking base

Administration and Personnel

? Prepare, review, and ensure standard or site-specific post orders are readily accessible to service personnel

? Coordinate and facilitate on-the-job training activities for direct reports and site staff

? Ensure the effectiveness of on-site supervisor training by reviewing performance and providing feedback on a regular basis

? Supervise the output of services through periodic reviews of daily logs, incident reports, quality assurance reports

? Conduct annual performance reviews for key personnel in alignment with employment anniversaries

? Develop and deliver progressive action plans as required

? Foster a culture where field staff supports and is loyal to company mission and values

? Conduct regular staff meetings

Support Functions Management

? Attend weekly interdepartmental meetings

? Provide activity reports to immediate supervisor on a regular basis

Financial

? Monitor accounts receiving activities; develop and review action plans when percentages exceed acceptable levels

? Support company objectives by making costs savings suggestions

EDUCATION AND EXPERIENCE:

? Must have a minimum of five (5) years--- experience as a District Manager, overseeing multiple sites preferably in the security services industry.

? College graduate or equivalent business experience

? Proven track record in team building

? Well-developed management skills: people and processes

? Direct report responsibilities

? Strong analytics

?

PERSONAL CHARACTERISTICS

? Strong interpersonal skills

? Understand the needs of communicating and working with a diverse employee base

? Ability to multitask in a time-sensitive environment

? Results oriented with the ability to balance other business objectives

? Articulate communicator: written and verbal

? Delegates responsibilities effectively

? Strategic thinker [less]Education Requirements (Any)High School Diploma or GEDAdditional Information / BenefitsBenefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

Screening Requirements: Drug Screen

Keywords: Kent Security, New York, District Manager, Hospitality & Tourism, New York, New York

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