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Senior Manager - Hotel Connectivity and Operational Performance

Company: Agoda
Location: New York
Posted on: June 12, 2018

Job Description:

Job DescriptionAbout working at Agoda:Agoda is one of the world s largest online hotel and accommodation booking platforms.Founded in 2005 and now part of the Priceline group of companies, Agoda offers travelers a fast, easy way to book hundreds of thousands of properties in almost every country on earth.In every department from market managementto operations Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone out there.Overview:As Senior Connectivity Manager, you will be responsible for the leading the implementation of new accommodation supplier connections and all associated daily operational processes and partner communication. This position is based in New York City, USA.You ll bring an entrepreneurial mindset with strong project management and analytical acumen along with a high level of operational savvy. In addition, the capability to establish and develop meaningful relationships with both internal stakeholders to drive connection and operational will be a key to the success of the role. Driven personality, strong leadership, disciplined work habits, and attention to details will be the key to success in this role.This role requires some travel (1 trip per month) within the United States.Responsibilities:

  • Lead new supplier XML connections
  • Implement procedures for ongoing operation of hotel chain, CRS, PMS and Channel Manager connections
  • Daily contact point for your assigned accounts, and others as directed
  • Conduct regular account reviews with key partners
  • Provide the team and senior management with constructive and relevant feedback on account performance;
  • Share and seek out trends and best practices in connectivity
  • Train and guide partners on all aspects of their connection with agoda
  • Coordinate with local and central management on planning and objectivesQualifications/Experience:
    • Bachelor or equivalent degree required
    • 5 years of experience working with software/backend systems (OTA or hospitality systems preferred)
    • Knowledge of XML required; data modelling preferred
    • Travel technology experience, hotel systems preferred (ie. Amadeus, Sabre, Oracle Hospitality, etc.)
    • Proven track record in project delivery and account management
    • Multinational commercial experience preferred
    • Strong communication skillsCompetencies/Skills:
      • Excellent problem solving skills
      • Strong numerical and analytical skills
      • Strong interpersonal skills (externally and internally)
      • Ability to communicate value proposition to potential partners
      • Adaptable to new technologies, quick learner
      • Team leader and team player
      • Professional get it done attitude and work ethic
      • Energetic and driven personality
      • Adapts well to and is energized by change
      • Creative and Innovative.Other great things about working at Agoda:
        • Summer office hours program, where weekends start early
        • Centrally located in Empire State Building
        • Private Insurance with excellent Medical, Dental and Vision coverage
        • Discounted gym membership
        • Discounted visits to the Empire State Building rooftop viewing area
        • Company matched retirement plan
        • Generous paid time off including vacation time and holidays
        • Employee hotel discounts
        • Monthly team parties.

          Keywords: Agoda, New York, Senior Manager - Hotel Connectivity and Operational Performance, Hospitality & Tourism, New York, New York

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