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Ocean Import Customer Service Representative

Company: Laufer Group International
Location: New York
Posted on: June 13, 2018

Job Description:

Ocean Import Customer Service Representative Job Description:Ocean Import Customer Service RepresentativeCompany Profile:Laufer Group International Ltd. has established a complete logistics and service platform from which we provide our customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Laufer customizes a logistics package for each customer and provides air freight and ocean services, logistics, customs brokerage, and purchase order and export management.Headquartered in New York, NY with 8 US Offices and dedicated partners strategically located throughout the world, Laufer Group International has the local expertise, resources, and market knowledge to be your true global logistics solutions provider. Our mission to 'Deliver Integrity' continues to be evident in our customer centric and solutions based approach.Operational Responsibilities :Issues system generated arrival notice to the client and the nominated customs broker (may/may not be Laufer performing this service).Reviews the information in the system; vessel name, voyage number, ETA, POD, delivery location, PO & SKU info in timely mannerUnderstands the credit position the client holds with the company, which are on receipt or credit clientIdentifies shipments if they are port to port shipments or port to door shipments and selects and contracts necessary vendorsTracks empty containers until returned to terminal.Issues delivery order to trucker Follows up with the trucker for delivery schedule appointment with customers.Gets arrival confirmation from terminal and update the system, once cargo is deliveredTracks empty containers until returned to portKey Skills and Qualifications :A customer service position at the company requires a specific skill set. Below is a list of skills minimally required to execute the requirements/expectationsExperience working in a fast paced, team oriented, deadline driven departmentStrong geographical awareness and experience routing international and domestic cargoUnderstanding of ocean carrier services, operations, and proceduresUnderstanding of international transportation pricing practices and associated administrationUnderstanding of industry used protocols, laws, and terminologyStrong accounting skills and a proven ability to understand how money is managed between overseas agents, ocean carriers, terminals, drayage companies and clientsUnderstanding of AMS and ISF processing and complianceProblem solving experience and confidence to challenge status quoComputer literacy and strong organizational, interpersonal, and presentation skillsTime management skillsA degree in business, supply chain management, finance or geography is seen as an advantage Apply Online Below Associated topics: booking, chef, customer service, gambling, reservation, restroom, sous, storekeeper, toilet, tour

Keywords: Laufer Group International, New York, Ocean Import Customer Service Representative, Hospitality & Tourism, New York, New York

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