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Customer Service - Entry Level

Company: American Financial Resources
Location: Parsippany
Posted on: February 15, 2019

Job Description:

Customer Service - Entry Level Job DetailsLevel EntryJob Location Sylvan - Parsippany, NJPosition Type Full TimeEducation Level 4 Year DegreeDescription American Financial Resources, Inc. (AFR), the corporate entity for AFR Wholesale () and eLEND (), is a national residential mortgage lender dedicated to helping homeowners, homebuyers, and mortgage professionals achieve their financing goals by delivering innovative mortgage solutions and an unparalleled customer experience. AFR is not only one of the top lenders in the US, we are on the cutting edge of new technology and we are reshaping the lending landscape by providing our clients with new ways to simplify the mortgage process. We are dedicated to the pursuit of growth and education and provide our employees with the tools they need to succeed. We are actively seeking an Entry-Level Customer Service member to join our team! As an extension of our Renovation Department within our wholesale division, this position will be responsible for managing communications related to account status or general inquiries between the team, all customers and outside parties. The ideal candidate for this role will have a college degree, with 1-2 years of customer service experience. . Requirements & Preferred Qualifications

  • 4 Year College Degree Preferred;
  • Excellent analytical and organizational skills;
  • Excellent verbal and written communication skills;
  • Excellent time management skills;
  • Excellent customer service skills;
  • Ability to manage multiple projects at one time, driving them from start to completion;
  • Ability to work well independently, in a fast-paced environment;
  • Strong and creative problem-solving abilities;
  • Excellent MS Office skills;
  • Bilingual is preferred;
  • Strong desire to learn and begin a long term career with the right company. Position Responsibilities
    • Collaborating with Team Leads/Processors on Titles, VOE's, HOI's, Redisclosing loans;
    • Speaking with contractors and a list of people through the renovation loan process;
    • Working with borrowers, team leads, consultants and contractors;
    • Setting up Renovation Loan budgets;
    • Sending out letters;
    • Noting and documenting files and new developments;
    • Closing out FHA case numbers for Renovation Loans;
    • Ensuring that all assigned projects are completed and delivered to meet associated deadlines;
    • Communicate changes in deadlines, schedules, etc. to all required parties;
    • Provide accurate and timely updates for the executive management team, on a daily/weekly basis;
    • Assist supervisor with calendar management, timely and thorough preparation for special projects, as well as the drafting of reports, documentation, and presentation material as needed;
    • Assist executive team with daily administrative and office duties, proactively preparing for scheduled meetings and events, and other responsibilities as assigned. This is a full-time position with a competitive salary and benefits package, including medical, vision and dental insurance. AFR is an Equal Opportunity Employer and is committed to employment diversity. For more information regarding this opportunity or future openings, please contact Talent Management at Qualifications

      Keywords: American Financial Resources, New York , Customer Service - Entry Level, Hospitality & Tourism , Parsippany, New York

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