NewYorkRecruiter Since 2001
the smart solution for New York jobs

Guest Experience Leader (Store Supervisor)

Company: Petco
Location: Clark
Posted on: July 15, 2019

Job Description:

(2,381,929) Job Information Petco Guest Experience Leader (Store Supervisor) in Clark, New Jersey If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you'll be part of a great team, working together to achieve sales goals while doing work you truly love. Purpose Statement Oversees the guest experience journey and promotes a culture that consistently delivers the Petco guest brand experience. Through the lens of our Petco Co-Values, the Guest Experience Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Ensures the health, welfare and proper care of all live animals. Mentors all store partners in the delivery of GUEST+ engagements to support and drive guest experiences and create Petco Promoters. Initiates appropriate actions for the attainment of Pet Services and other store areas budgeted sales goals, gross margin and budgeted contribution. Assists the Store Leader in managing all aspects of the store's business in accordance with Petco operational standards and safety procedures. Key Accountabilities The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation. - Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards. - Adheres to Veterinary Protocol for all sick animals. - Plans for and successfully implements a guest centric culture in Leaders respective store. - Creates an outstanding guest experience each and every time a guest interacts with Petco. - Measures guest feedback through the use of Petco Promoter and Grooming Promoter. - Trains all store partners in promoting and supporting the Pet Services guest experience through GUEST+ engagement. - Manages and coaches Pet Services partners in delivering a consistent services guest experience, aligned with the Petco Brand Standards and Guest Promise. - Ensures the salon check-in and check-out is accurately performed for every pet service provided. - Leads store execution, training, communication and maintenance of company Pet Services (Grooming Salon and Dog Training) initiatives as well as guest centric programs, to include but not limited to Showtime, Demo Program, Welcome to the Family, Meet the Critters, Pals Rewards, Getting to Know Petco and Adoptions programs, policies, procedures, safety procedures, and promotions. - The Guest Experience Leader is responsible to ensure the store achieves the Petco established goals and metrics for Pet Services as well as guest centric programs. - Collaborates with store partners to ensure an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle, and Repeat Delivery. - Initiates community outreach activities and seeks opportunities to build and develop relationships with pet friendly organizations, to promote Petco as a trusted resource for pet lovers. - Leverages existing programs and resources to promote in-store Pet Services and within the community. - Partners with internal marketing teams to identify unique and creative ways to increase business market

Keywords: Petco, New York , Guest Experience Leader (Store Supervisor), Hospitality & Tourism , Clark, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Housekeeping PM - Residence Inn Allentown Bethlehem/Lehigh Valley Airport - (19093309)
Description: Here's To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of (more...)
Company: Marriott International, Inc.
Location: Allentown
Posted on: 07/19/2019

92G Food Service Specialist
Description: 92G Food Service SpecialistJob ID: Job Views: 225Location: ALLENTOWN, Pennsylvania, United StatesZIP Code: 18102Job Category: Logistics SupportPosted: 05.29.2019Age Requirements: Must be between the ages (more...)
Company: Army National Guard
Location: Allentown
Posted on: 07/19/2019

Tax Professional
Description: br Tax Professional br Seeking experienced seasonal Tax Preparers eager to serve clients with diverse tax needs, generate business growth, and advance their tax knowledge. br We offer competitive (more...)
Company: H&R BLOCK
Location: New Brunswick
Posted on: 07/19/2019


Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Hackensack
Posted on: 07/19/2019

Guest Service Expert - Princeton Marriott at Forrestal - (19096774)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship (more...)
Company: Marriott International, Inc.
Location: Trenton
Posted on: 07/19/2019

Restaurant Managers -National Fast Casual
Description: Restaurant Assistant Managers for a Fast Growing, National , Fast Casual Brand in White Plains area. Must be passionate about food and service and enjoy working in a structured
Company: ResourceOne
Location: White Plains
Posted on: 07/19/2019

Tax Professional
Description: br Tax Professional br Seeking experienced seasonal Tax Preparers eager to serve clients with diverse tax needs, generate business growth, and advance their tax knowledge. br We offer competitive (more...)
Company: H&R BLOCK
Location: Hackensack
Posted on: 07/19/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: New Brunswick
Posted on: 07/19/2019

Retail Sales Representative
Description: Retail Sales Representative Overview Are you passionate about pursuing a career with purpose where performance and resilience are rewarded with uncapped incentives Do you thrive in fast-paced, semi-autonomous (more...)
Company: Sunrun
Location: Trenton
Posted on: 07/19/2019

Associate Team Leader
Description: Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. (more...)
Company: H&R BLOCK
Location: Camden
Posted on: 07/19/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds