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Customer Service Representative

Company: Precision Door of New Jersey
Location: Pompton Plains
Posted on: August 17, 2019

Job Description:

Description: This role will be responsible for the day to day managing and fielding of communication with customers to ensure satisfaction, company, and personal growth. Additional Duties and Responsibilities can include:

  • Interacting with customers in response to inquiries, concerns, and requests about our products and services.
  • Deal directly with customers either by phone or electronically.
  • Becoming proficient with company software, specifically - ServiceTitan, Trello, SendHub, Gmail (Training Provided).
  • Responding to and resolving customer issues.
  • Communicating and coordinating with internal departments.
  • Demonstrating product knowledge, problem solving, and documentation skills.
  • Keeping records of customer interactions and transactions.
  • Managing business reviews both orally and electronically via the internal and external channels.
  • Participating in ongoing training.. Requirements: Job Requirements include:
    • Demonstrating proficient phone skills and attention to detail.
    • Must have relevant computer skills (proficient in using a tablet is helpful).
    • Ensuring timely arrival to work in order to facilitate calls.
    • Appropriate office attire.
    • Willingness to cross-train in other areas.
    • Previous customer service experience a plus.
    • High School Diploma required.

Keywords: Precision Door of New Jersey, New York , Customer Service Representative, Hospitality & Tourism , Pompton Plains, New York

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