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Customer Service Representative

Company: Cameron Craig Group
Location: New York
Posted on: September 14, 2019

Job Description:

Our client is a leading marketing company in the Spa, Beauty and Wellness Industries. The Company's wide range of digital and retail products are designed to address the ever-evolving operational needs of spas and wellness centers to help grow their business.-- The Company is the creator of the National Spa Week Event as well as the Spa & Wellness Gift Card which is sold in over 75,000 locations nationwide and accepted at over 9,000 partner locations.
They are expanding and looking for a Customer Service Representative who is a highly motivated strategic thinker to support their clients.--
Job Responsibilities:


  • Consistently provide genuine, friendly, personable and professional service
  • Answer incoming phone calls
  • Provide excellent, timely customer service to both consumers and spa partners
  • Review and respond to incoming customer service requests received via email or the company's online chat tool
  • Organize and coordinate all customer service items with appropriate team member
  • Must be comfortable learning and mastering CMS programs to maintain administrative database
  • Fulfill (process, package, ship) incoming gift card orders in a timely manner
  • Assist the sales team with various administrative tasks when necessary--

    Required Skills & Experience:

    • Bachelor's Degree or Equivalent
    • 1-2 years in a previous customer service role, preferably in a call center
    • Computer proficiency in MS Word, Excel and PowerPoint
    • Excellent verbal and written communications skills
    • Strong interpersonal, follow up and customer service skills
    • Detail-oriented and organized
    • Have a positive, upbeat and self-starter attitude
    • Be eager and willing to learn
    • Ability to thrive when you are constantly multi-tasking and juggling many projects at once
    • Takes initiative, is resourceful and effectively manages competing priorities
    • Must thrive in a fast-paced, changing environment
    • Strong time management skills

      Compensation & Benefits:

      • Competitive salary
      • Health Care, Vision and Dental Coverage
      • Generous Paid Time Off
      • 401K/Incentives

Keywords: Cameron Craig Group, New York , Customer Service Representative, Hospitality & Tourism , New York, New York

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