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Supervisor - International Customer Service

Company: Ealing Cricket Club
Location: New Hyde Park
Posted on: November 11, 2019

Job Description:

Supervisor - International Customer Service United States-New York-New Hyde Park World Courier, an AmerisourceBergen Company, provides unparalleled specialty logistics services to drive the commercial success of our partners around the globe. For 50 years, we ve delivered peace of mind through world-class supply chain programs, transportation services, storage of time- and temperature-sensitive products, and innovative, cutting-edge medicines including cell and gene therapies. Through our daily work and powered by our 2,500 associates we are united in our responsibility to create healthier futures. With a presence in 50+ countries, World Courier is driven by a commitment to excellence, and provides customized solutions with global reach to increase access to care; making us the most trusted specialty logistics company in the world. The International Customer Service Supervisor will oversee the day-to-day operation the International Customer Service team, assisting and supporting representatives in their daily obstacles. * Supervising day-to-day INTL Customer Service operation / delegating work assignments. * Supervising the day-to-day FedEx Next Flight Out operation / delegating work assignments. * Solving / communicating problems for shipments that have not been exported yet. * Handling low level personnel issues. * Responding to email coming in on mailto:************************ Scheduling staff 24 x 7. * Providing staff development with recurrence training. * Assisting sales with business development. * Handling customer complaints. * Monitoring high profile shipments. * Performing quality checks on shipments. * Handling problems with foreign offices. * Reviewing job files, by completing job checklist * Provide leadership and direction o Ensure optimum productivity * Train/Coach others * Run a safe, clean and harassment free environment * Communicate and build professional relationships * Motivate others * Professional conduct and role model for the dept Customer Service/Call Center Jobs Full-time

Keywords: Ealing Cricket Club, New York , Supervisor - International Customer Service, Hospitality & Tourism , New Hyde Park, New York

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