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Senior Field Service Engineer

Company: Eaton
Location: New York
Posted on: April 11, 2021

Job Description:

Eaton's Engineering Service & Systems division is currently seeking a Senior Field Service Engineer to join our team. This position is based at our Rochester, East Syracuse, or Buffalo, NY locations.

Position Overview

Eaton's Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today's cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Senior Field Service Engineer provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In This Function You Will

  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  • Become computer efficient using laptops provided and mastering all required software.
  • Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
  • Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
  • Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
  • Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
  • Skilled proficiency in the following:
    • Basic Test Equipment Operation
    • Basic Troubleshooting Techniques
    • Ability to run small projects
    • Intermediate Test Equipment Operation
    • Advanced Troubleshooting Techniques
    • Ability to run small outages and projects
    • Advanced Test Equipment Operation
    • Basic Protective Relays
    • Basic PQ Measurements
    • Ability to run medium to large outages and projects
      When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

      Required (Basic) Qualifications
      • Bachelor's degree in engineering from an accredited institution.
      • Minimum 3 years of experience evaluating and servicing electrical distribution or control systems
      • Must be legally authorized to work in the United States without company sponsorship.
      • No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Rochester, East Syracuse, or Buffalo NY will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

        Preferred Qualifications
        • Evaluating and servicing electrical distribution or control systems is desirable.
        • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
        • Electrical Contractor's license
        • Professional Engineering license
        • Experience with protective relays
        • Experience performing power quality measurements, troubleshooting and analysis.
        • Experience with low and medium voltage drives
        • General Contractor's license
        • Bachelors degree in Electrical engineering or mechanical engineering from and accredited Institution.

          Position Criteria
          • Experience with Basic Test Equipment Operation and Basic Troubleshooting Techniques
          • Ability to run projects
          • Basic Protective Relays
          • Basic PQ Measurements
          • Ability to run medium to large outages and projects
          • Possess and maintain a valid and unrestricted driver's license
          • Submit to periodic customer required background and drug screenings.
          • Working knowledge of troubleshooting, tests and repair techniques.
          • Demonstrated ability in verbal and written communication skills. Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.
          • Advanced understanding of the company's competitor's electrical, electronic and mechanical products and services.
          • Knowledge of corporate and business unit policies.
          • Working knowledge of all software packages relevant to successful performance of tasks.
          • Working knowledge of billing and invoicing policies for service.
          • Knowledge of parts, part masters, bill of materials.
          • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
          • Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
          • Ability to complete and maintain internal safety certification
          • Ability to work on nights and weekends
            We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

            Job

            Engineering

            Region

            North America - US/Puerto Rico

            Primary Location

            United States-New York-Rochester

            Other Locations

            United States-New York-Amherst, United States-New York-East Syracuse

            Work Locations

            East Syracuse NY Loc

            Organization

            ESSG EESSD Electrical Engrg Svcs Systems Div

            Job Level

            Individual Contributor

            Schedule

            Full-time

            Is remote work (i.e. working from home or another Eaton facility) allowed for this position?

            No

            Does this position offer relocation?

            No

            Travel

            Yes, 25 % of the Time

            Requisition ID :096905

Keywords: Eaton, New York , Senior Field Service Engineer, IT / Software / Systems , New York, New York

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