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Information Technology Desktop Support

Company: ITV America
Location: New York
Posted on: April 10, 2021

Job Description:

IT Desktop Support
ITV America is now the largest independent producer of non-scripted content in America, through its production companies ITV Entertainment, Leftfield Pictures, Sirens Media, Loud TV, Outpost Entertainment, High Noon Entertainment, Thinkfactory Media, and Good Caper Crime. ITV America produces leading content, including Queer Eye, Hell's Kitchen, Love Island, The Four, Pawn Stars, Fixer Upper, Forged in Fire, and Real Housewives of NJ, just to name a few.
Located in New York and Stamford, this role is responsible for executing day-to-day IT operations. The role of the Desktop Support is to manage and provide the following hands-on services in a fast paced and lean organization. The role reports to the VP, Information Technology
PRIMARY DUTIES--- Maintain and Administer G-suite - creation and disabling email accounts, active directory, email distribution groups etc.--- Maintain IT inventory i.e. Laptops, iPads etc.--- Support Audio and video devices in conference rooms.--- Respond to IT related HelpDesk requests. Resolve Support requests in an efficient and effective manner--- Hardware and Software support for Apple MacBook Air, Pro, Windows Laptops and Mobile devices--- Utilize Apple Remote Desktop or suitable tools to remotely deploy software, control computers, and issue commands to quickly respond to users' support needs--- Imaging of computers--- File Server Administration and granting permissions to users--- Printer configuration and support for Mac and Windows--- Set up and train all new employees for computers, phones and email--- Work with third-party suppliers as required for issue resolution --- Assist with configuration and support of a VoIP phone system; including deployment of phones--- Assist production and post-production staff with unique IT needs as requested EXPERIENCE

  • 4-5 years of hands-on experience in IT support organization.
  • Google Certified Administrator
  • Apple Certified Macintosh Technician
  • Knowledge of computer Networking and Infrastructure will be an added advantage
    MINIMUM QUALIFICATIONS
    • Strong interpersonal skills and the ability to work effectively across all levels of the organization and handle each request with discretion, tact and diplomacy at all times. Patience, tolerance and resilience are key skills.
    • Self-starter that is willing to learn and able to manage ambiguity and operate effectively with little supervision.
    • Ability to help evolve and implement improved processes.
    • Ability to understand the Customer's business and how IT can contribute to the delivery of that product or service.

Keywords: ITV America, New York , Information Technology Desktop Support, IT / Software / Systems , New York, New York

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