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Linux/Mac IT Support Technician

Company: Thought Machine
Location: New York
Posted on: January 16, 2022

Job Description:


Thought Machine is solving one of the biggest problems in banking - modernising core systems. Since launching in 2014, our mission has been to liberate banks from outdated, legacy technology which stifles their ability to innovate. Thought Machines product, Vault, is a cloud native, core banking engine built to run any type of bank - from established Tier 1 banks to new challenger banks.

To move closer to achieving our mission, we are looking for highly talented individuals to join the fast growing team. With a founding team drawn from Google, we have a deep culture of engineering excellence and we believe our product focus and pursuit of excellence will engender a seismic shift in the banking industry.

Thought Machine was ranked as the most desirable London fintech to work at by Sifted when comparing employee reviews on Glassdoor. AltFi also named us one of the best European Fintechs to work in 2021. We have been awarded the Fintech 50 award by FintechCity and recently named in IDC's Top 100 Fintech companies. We pride ourselves on having an excellent internal culture, where we consider cultural fit as important as technical fit when we make new hires. At Thought Machine, we strive hard to create a fast-paced, supportive and fun working environment to enable the team to produce the best technical work in the industry.

Running a Linux and Mac infrastructure with an on-premise/cloud split, we are seeking an individual with strong POSIX skills and the ability to cross disciplines. With a user first mindset, we aim to ensure a solid and stable experience for our employees - both from their machines and all the systems they rely on.

You will love identifying and solving problems, have outstanding communication skills, and be passionate about technology. We are looking for someone with the ability to communicate well across teams, identify problems, help design services for scale and prioritise workloads.

As our first IT Support Technician in New York, you must also be able to plan and execute work independently.


  • Providing internal support for Thought Machine employees in New York and internationally
  • Keep the existing office technology running smoothly and work with the wider IT and operations team on upgrades, expansions and moves
  • Partnering with the other members of the IT team to provide education on, and enforce IT policies
  • Identifying gaps and weaknesses
  • Contributing to infrastructure improvements with other members of the team or as independent projects
  • Provision and deploy hardware for employees

    • Solid foundation in Linux and Mac OS
    • Experience troubleshooting desktop and laptop hardware
    • Solid understanding of networking concepts
    • 3 years of relevant experience
      • Familiarity with JAMF Pro
      • Experience with Cisco networking equipment
      • Audio Visual experience
      • G Suite Administration
      • Bash and/or Python Scripting
        • Highly competitive salary
        • Healthcare, vision and dental
        • 20 days holiday
        • 10 days sick pay
        • 401K matching (up to 7%)
        • Share options
        • All the latest tech you need
        • A talented & experienced team as your colleagues
        • An environment where we encourage learning and progress
          Thought Machine are committed to making a measurable positive impact on peoples everyday lives. We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth. We welcome people of all ages, backgrounds and value people who take a journey unique to them. We provide everyone with equal access to professional development. You are encouraged to apply even if your experience doesnt precisely match the job description.

Keywords: Thought Machine, New York , Linux/Mac IT Support Technician, IT / Software / Systems , New York, New York

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