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Technical Support Engineer

Company: Array
Location: New York
Posted on: May 16, 2022

Job Description:

Array is revolutionizing how businesses leverage and enhance consumer data. Our platform enables innovative companies and developers to seamlessly integrate credit and identity data into their apps, websites or workflows. As a remote-first company, we're focused on providing opportunities for autonomous individuals to have high levels of impact at the forefront of the fintech space. Continuous improvement, experimentation, and a clear mission stretch us individually and together in service of delivering the best products for our clients and users. We are looking for a support engineer to join our Client Success team. Our collaborative environment puts clients first and relies on innovation, technical know-how, and collaboration. You are comfortable troubleshooting technical issues and speaking with customers about their issues and questions. As our newest Client Support Engineer, youll be a major contributor to our success by working across clients to provide assistance and guidance at every step of the process. Your technical contributions will create high impact solutions for clients, facilitate continuous delivery for our Service level agreement for high-traffic websites and mobile applications in the credit score and reporting industry.Responsibilities:

  • Lead technical support assistance for Arrays growing roster of clients.
  • Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
  • Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
  • Create support documentation for internal and external use to further educate the organization and client base
  • Collaborate with other teams to further strengthen Arrays suite of products
  • Ability to excel in a collaborative startupJob requirements:
    • 2+ years experience providing technical support
    • Previous experience working with REST APIs required
    • Previous experience working with SQL
    • Familiarity with JavaScript or web/app development
    • A broad technical background
    • Equally as comfortable with technical writing and client communicationArray Offers All Employees the Following Benefits and Perks:
      Full medical, dental, and vision, premiums covered at 100% for employees and 50% for dependentsUnlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blendIn-house wellness concierge and partnership with TalkSpace to support mental health100% 401k match with immediate vestingGenerous and competitive parental leave for all parents$1,000 desk setup subsidy to set-up your unique remote office$100/month to subsidize wifi/cell phone expensesOne of our core values at Array is to care and support one another, and that's why we strive to create an environment where everyone feels empowered to bring their full, authentic selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence. - We're at our collective best when we each feel our best. - -We are proud to be an equal opportunity workplace, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Keywords: Array, New York , Technical Support Engineer, IT / Software / Systems , New York, New York

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