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Technical Support Representative

Company: AppCard, Inc.
Location: Brooklyn
Posted on: May 16, 2022

Job Description:

The Tech Support Engineer is reporting to the Tech Support supervisor and is responsible for the technical implementation and technical support of our products.

Duties and Responsibilities

Support the technical implementation of our products, ship physical parts, and help our clients to install and configure them.

Answer incoming tech-support calls and assist our clients with troubleshooting and solving issues connected to our product.

Work with Point of Sale Reseller and integrator to assist our clients with the implementation of our products.

Work closely with the Account Management group and the R&D group.

Requirements

2+ years' Help desk/ tech support experience.

Bachelors Degree or College Diploma in a relevant field

Technical background, preferably Linux, and basic networking knowledge

Experience working with a structured help desk & ticket system, working on remote systems, and communicating directly with non-technical customers/clients.

Knowledge of LAN networking fundamentals such as routing, DHCP, and wifi.

Experience with Linux sysadmin, specifically basic networking, log debugging, and troubleshooting.

Keywords: AppCard, Inc., New York , Technical Support Representative, IT / Software / Systems , Brooklyn, New York

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