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AV Technology Manager

Company: Ease Hospitality
Location: New York
Posted on: August 7, 2022

Job Description:

AV Technology ManagerReports To: Director of TechnologyDepartment: TechnologyPosition Type: Full TimeCategory: SalariedFive-star amenity and conference centers focused on personalized service and wellness, outfitted with state-of-the-art meeting spaces, caf--/lounge areas, functional fitness facilities, and a curated, locally sourced food and beverage program.As the AV Technology Manager, you will be working hands-on in developing and supporting in-person, hybrid & virtual events for Ease Hospitality. You'll be expected to maintain integrity and consistency across each event, understand the in-and-outs of event production, integrated audiovisual (AV) systems, high profile customer service, help realize the vision of the client, and demonstrate clear communication skills. As the lead charge for all clients and project-related information, your main responsibilities will be supporting the sales process, assisting in event planning & logistics, servicing events, and maintaining AV systems throughout the venue.RESPONSIBILITIESProduction:--- Offering insight on production elements for complex in-person, virtual, hybrid, and experiential events--- Leading and production teams through the virtual/hybrid event execution process--- Managing production logistics and the determined deliverables of each event--- Assisting with setups for live/hybrid productions when applicable following the company's stringent COVID-19 safety protocols & AV technical standards, as well as OSHA regulations--- Manage full-time AV/production staff at the assigned venue.--- Crew events with appropriate subcontracted and freelance labor as needed.Client Management:--- Preserving and promoting strong client relationships amongst the team--- Sharing client goals, updates, and challenges to help achieve a mutually supportive environment--- Understanding and keeping up with the client's business and industry--- Managing client expectations on budget, timelines, event progress, etc.Budgeting:--- Creating budgets, working with production, creative, and technical teams to adequately scope for each project--- Providing weekly updates on hours/budget within each event--- Approving vendor/contractor invoices against budgeted line itemsProject Management:--- Managing assigned teams and workflows while following approved SOWs and budget--- Managing all data tracking, measurement, and analytics related to event operations, attendees, registration, viewership, impact, and data flow integrations--- Establishing timelines and expectations with operations staff in line with client expectations--- Attending regular meetings and reporting agenda items, regular check-ins--- Creating project briefs for production or program meetings--- Overseeing weekly status updates with interdepartmental teams and/or supervisor--- Providing debrief summary report, including (but not limited to): agenda, key takeaways, challenges, areas of improvement, budget spend against allocatedQUALIFICATIONS--- 5+ years of live/virtual event production experience--- 5+ years of AV experience, including support of integrated and portable AV systems--- Certifications for CTS, Dante, & Crestron -required--- Experience with event broadcast and live streaming from live event and/or immersive venues--- Expert organizational, documentation, and communication skills (written, verbal, visual)--- Extensive understanding of project management, creative development, team management--- Comfort working with individuals at all levels of the client organization, including strong skills in interacting with senior-level management, and production vendor partners--- Comfortable communicating with C-Level executives in high-pressure environments--- Strong problem-solving skills, including the ability to think creatively to contribute ideas that will drive value in a dynamic, client-centered environment.--- Experience working with large-scale conference programs, global, and virtual events for upwards of 1,000+ attendees--- Demonstrated expertise with virtual event/webinar/content hosting platforms like Zoom, Microsoft Teams, WebEx, YouTube, On24, and other similar streaming services, with a proven understanding of AV systems integration in order to support large-scale digital and in-person -events--- Hands-on experience with AV engineering and a solid knowledge of audio and video signal flow, lighting, video/audio mixers, and streaming equipment--- Experience with AutoCAD, Vectorworks, Sketchup, and/or Bluebeam Revu--- Working knowledge of Crestron, Extron, Mersive Solstice, Analog Way, Tricaster, Epiphan, Dante, AVoIP, Digital Signage, Cisco Codecs, and streaming protocols (WebRTC, SRT, RTMP, SIP)--- Working knowledge of production audio systems, digital audio mixers, distributed audio systems, advanced audio & visual matrixing--- Strong networking experience, especially with AV systems--- Strong computer skills with Microsoft Office and Google Docs--- Flexible, dependable, detail orientated, innovative, motivated, and enthusiastic about delivering exceptional events--- Ability to work evenings, weekends, and holidays as needed--- Portfolio of prior work is highly recommended--- You have a great sense of humor and the mindset, attitude, and approach that actively seeks out change, rather than waiting to adapt to changeWORK ENVIRONMENTThis job operates currently at a commercial office building in midtown Manhattan.PHYSICAL DEMANDThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.TRAVELSome travel between local properties for events & labor coverage is requiredWhen COVID restrictions are lifted, travel opportunities may present for this position.EEO STATEMENTEase Hospitality provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ease Hospitality complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.Job Type: Full-time

Keywords: Ease Hospitality, New York , AV Technology Manager, IT / Software / Systems , New York, New York

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