Technology Service Partner
Company: Kantar
Location: New York
Posted on: August 7, 2022
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Job Description:
We go beyond the obvious, using intelligence, passion and
creativity to inspire new thinking and shape the world we live
in.
To start a career that is out of the ordinary, please apply...
Job Details
Kantar is the world's leading marketing data and analytics company.
We have a complete, unique, and rounded understanding of how people
think, feel and act; globally and locally in over 90 markets. By
combining the deep expertise of our people, our data resources and
benchmarks and our innovative analytics and technology, we help our
clients understand people and inspire growth.
Kantar is undergoing the largest Tech transformation our $7.5bn
business has seen, allowing us to become a leading global Data /
Analytics powerhouse, suppling giants such as Google and Unilever
with innovative insights into the behaviour of their customers.
Since being acquired by Bain Capital in December 2019 we have been
mapping out how to realise this vision, by expanding, upgrading,
and evolving our Tech Platforms and Infrastructure. We are Cloud
Native (Azure) and are modernising and integrating all our tech
stacks to allow us to provide a swifter and more automated response
to our client's needs.
For this we need some of the best minds in Tech and DevOps to help
us solve problems for the long term, with the freedom to take
measured risk with innovative solutions. From the top down, our
global tech community is truly collaborative and supportive, with
excellent training resources to ensure you are coached and guided
to improve your skills, so you continue to grow as we do.
Technology Service Partner - New York, NY
This is an exciting opportunity to join the Kantar Technology team!
The Technology Service Partner is the face of IT for Kantar and
holds end to end accountability for all IT services within the
North America region which is one of Kantar largest markets
globally. This job requires the candidate to be able to travel and
support multiple sites either as part of the day job or for
specific projects.
Working as a trusted advisor, the Technology Service Partner will
lead operational and strategic interactions with the business
aligning IT and facilitating delivery of technology services and
solutions to support the achievement of business outcomes.
Under Bain Capital's new ownership, Kantar wants to own the
strategy and delivery of comprehensive IT service, to improve
reactive support and proactive service performance management, to
deliver the tools our employees need to do their jobs and service
our clients.
Kantar, backed by Bain Capital, is the world's leading data,
insights and consulting company. We understand more about how
people think, feel, shop, share, vote and view than anyone else.
Combining our expertise in human understanding with advanced
technologies, Kantar's 30,000 people help the world's leading
organisations succeed and grow.
KEY OUTCOMES
* Stakeholder relationship management with all levels of the
business
* Voice of the business into Technology Services organisation
including helping to articulate business requirements into the
technology team
* Face of the Technology Services organisation, signposting the
business into how to consume technical services provided
* Act as the lead point of contact and escalations for IT within
the region
* Owns the local technology relationship and communication with
senior stakeholders (board level)
* Liaises between local business and global technology service
providers (Kantar/3rd parties)
* Proactively contributes to the future direction of IT business
processes, technology strategy and investments in technology within
the local country/region
* To understand and manage the local IT landscape i.e. key
applications, assets, infrastructure, and services - know where
there are problems / challenges and work with the global technology
team to prioritise necessary developments
* Continuously explore opportunities to improve on IT service
delivery, cost reduction and improved business outcomes
* Conduct service reviews with operating companies to report on
service performance and ensure risks and issues arising from IT
service are well managed
CAPABILITIES
* Ability to work effectively within a global matrix organization,
build and maintain relationships at all levels (incl. Board and
senior management), and build consensus across functions.
* Senior stakeholder management experience
* Good communication skills, written and verbal. Can translate
technical terms and concepts into business-oriented language and
vice versa.
* Strong empathic approach to customer service, builds trust and
confidence in relationships.
* A demonstrable ability to lead individuals and teams through
complex change
* Commercial awareness and appreciation of business
imperatives.
* Experience, gravitas, and professionalism to engage and influence
at the Executive level
* Strong customer facing and communication skills, in particular
the ability to gain respect and confidence of senior partners
within Kantar business
* Extensive knowledge of ITIL framework and its practical
application to Service Management.
* Track coordinating delivering of integrated portfolios of IT
products and services on a large scale.
* Completer / finisher mentality - has a strong track record of
delivery, has attention to detail, is organised and demonstrates
excellent time management skills
* Good commercial insight with a comprehensive appreciation of how
technology can enable positive business change
* Vendor management experience
Benefits
We provide a comprehensive, highly competitive benefits package,
including
* Medical plans with comprehensive, affordable coverage for a range
of health services
* Health Savings Account/FSA
* Dental, Vision and benefits to cover unique healthcare needs
* Wellness Program
* 401k with matching
* Tuition Reimbursement, Commuter benefits
* Unlimited PTO
At Kantar we have an integrated way of rewarding our people based
around a simple, clear and consistent set of principles. Our
approach helps to ensure we are market competitive and to support a
pay for performance culture, where your reward and career
progression opportunities are linked to what you deliver. We go
beyond the obvious, using intelligence, passion and creativity to
inspire new thinking and shape the world we live in. Apply for a
career that's out of the ordinary and join us. We want to create an
equality of opportunity in a fair and supportive working
environment where people feel included, accepted, and are allowed
to flourish in a space where their mental health and wellbeing is
taken into consideration. We want to create a more diverse
community to expand our talent pool, be locally representative,
drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer
environment for our employees and broader depth and breadth of
thinking for our clients. Kantar is committed to inclusion and
diversity; therefore, we welcome applications from all sections of
society and do not discriminate on the basis of age, race,
religion, gender, pregnancy, sexual orientation, gender identity,
disability, marital status or any other legally protected
characteristics.
PRIVACY DISCLOSURE: Please note that by applying to this
opportunity you consent to the personal data you provide to us to
be processed and retained by The Kantar Group Limited ("Kantar").
Your details will be kept on our Internal ATS (Applicant Tracking
System) for as long as is necessary for the purposes of
recruitment, which may include your details being shared with the
hiring manager.
The salary range for this role in New York is $76,100 - $126,800.
Your final base salary will be determined based on several factors
which may include but are not limited to location, work experience,
skills, knowledge, education and/or certifications. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against on the basis of disability.
#FutureKantarStars #KantarMogul
Location New York, World Trade CenterUnited States of America
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based
around a simple, clear and consistent set of principles. Our
approach helps to ensure we are market competitive and also to
support a pay for performance culture, where your reward and career
progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and
creativity to inspire new thinking and shape the world we live in.
Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and
supportive working environment where people feel included, accepted
and are allowed to flourish in a space where their mental health
and well being is taken into consideration.
We want to create a more diverse community to expand our talent
pool, be locally representative, drive diversity of thinking and
better commercial outcomes.
Kantar is the world's leading data, insights and consulting
company. We understand more about how people think, feel, shop,
share, vote and view than anyone else. Combining our expertise in
human understanding with advanced technologies, Kantar's 30,000
people help the world's leading organisations succeed and grow.
Keywords: Kantar, New York , Technology Service Partner, IT / Software / Systems , New York, New York
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