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IT Service Delivery Engineer & Technical Support Engineer - (Hybrid) Manage Service Provider

Company: Bowman Williams
Location: New York
Posted on: November 26, 2022

Job Description:

Technical Support Engineer - -(Hybrid) Manage Service Provider Location: -Manhattan, NY / Salary: -$65,000 - $85,000 Technical Support Engineer - -(Hybrid) Manage Service Provider Technical Support Engineer - -(Hybrid) Manage Service ProviderWe are seeking a driven Technical Services Engineer- (Hybrid) Manage Service Provider to join us full time in a rapid growing MSP company. The Technical Services Engineer- (Hybrid) Manage Service Provider has the opportunity to gain hands on experience on more complex issues to grow their knowledge and become more autonomous. The Technical Support Engineer - -(Hybrid) Manage Service Provider will be working along side the senior engineers on escalated issues and will have the opportunity to be promoted within the company. Are you ready to take hands on experience from senior engineers and work in a fast pace environment if so please continue to read along..The Technical Support Engineer - -(Hybrid) Manage Service Provider will be part of a team coordinating technology refreshes and deployments to end-users. The Technical Support Engineer - -(Hybrid) Manage Service Provider position requires someone with 1-2 years of IT support / MSP experience who enjoys working with customers and learning from senior-level engineers. The Technical Support Engineer - -(Hybrid) Manage Service Provider will have experience troubleshooting, installing, configuring, and testing different technologies and performing level 1-2 technical support on the Help Desk team. This opportunity allows the selected candidate to grow internally with the company.Technical Support Engineer - (Hybrid) Manage Service Provider Requirements:

  • Provides support from start to finish for all desktop/server-related issues including problem assessment/resolution
  • Performing software and hardware installation/configuration as needed.
  • Perform some analytical, technical, and administrative work in the planning, design, and installation of new or existing computer systems in a Windows environment.
  • Resolve customer issues, providing superior customer service to ensure satisfied customers
  • Understand account procedures to properly inform customers of ticket status, and product availability, and manage customer expectations
  • Demonstrates a sense of urgency
  • Strong and pleasant communication skills
  • Experience working with Exchange Server 2010 - 2019 Administration
  • Experience working with Active Directory and Group Policy administration
  • Experience working with DNS, DHCP, TCP/IP administrationTechnical Support Engineer - (Hybrid) Manage Service Provider Benefits:
    • Full Time
    • 401k+ company match
    • 100% Employer Paid Insurance
    • 2-week Vacation
    • PTO
    • Certifications reimbursement/ongoing training Opportunity Location Manhattan, NY Proposed Salary $65,000 - $85,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, New York , IT Service Delivery Engineer & Technical Support Engineer - (Hybrid) Manage Service Provider, IT / Software / Systems , New York, New York

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