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ServiceNow Platform Senior Software Engineer

Location: Edgewater
Posted on: November 26, 2022

Job Description:

About us
National Grid is hiring a ServiceNow Platform Senior Software Engineer for our ServiceNow Digital Platform Infrastructure Technology group in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose
You will play the role of the ServiceNow Platform Senior Software Engineer at National Grid ServiceNow platform DPIT team. This position requires you to be an expert in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders, following best practices. This person will join an existing team, working to support a global enterprise application delivering quality solutions. You will help define platform governance, architecture, and will drive innovation in the field of analytics, business intelligence, & self-service.

Key Accountabilities

  • Defines policy & standards - Architecture principles, Integration standards, Release management, Platform upgrade strategy, performance tuning etc.
  • Help with critical technical architecture documentation for existing implementations, build framework structure/templates for capturing technical information on future implementations, project work
  • Enforce architecture governance structures, methodologies (architecture and engineering), and compliance activities to maintain regulatory compliance and enterprise standards
  • Define development best practices, architecture, & code/model review check list
  • Create/maintain API & data integration processes between ServiceNow and other services
  • Work with Enterprise Service Bus (ESB) and Integration Platform as a Service (iPaaS) technologies in conjunction with ServiceNow
  • Monitor health, usage, and overall compliance of the application and oversee major version upgrades and installing patches
  • Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Utilize plug-ins for integrations and app development from ServiceNow application store and communities
  • Support CMDB/Asset management initiatives, hands on experience with various data discovery sources like ITOM or SCCM
  • Understand & capture business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
  • Drive the creation of relevant and meaningful solution architectures, re-usable workflows, and other deliverables that enables the overall business thus driving better performance
  • Validate all new change requests & demands on the platform
  • Set standards for Mid server deployment and usage
  • Security audits and remediation as well as platform performance audits and remediation
    • Bachelor's Degree in Computer Science or equivalent
    • 4+ years of hands on development experience on ServiceNow platform overall
    • 2+ years of hands on development & configuration on the ServiceNow Service Portal
    • Should have worked on at least 2 end to end implementation of CSM, ITSM, or HRSM module of ServiceNow
    • Preferred Experience within ServiceNow ITOM, APM, or CSM
    • Strong expertise in industry standard Enterprise and Solution Architecture Frameworks and Governance
    • Excellent knowledge and experience developing in JavaScript
    • Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target architectures, readily understood models and architectural plans
    • Ability to identify, prioritize, & weigh different options, while balancing business, cost, and technology priorities to determine a best solution
    • Contributing to and driving global technology standard proposals and filing exceptions as required
    • Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes
    • Good relationship building, facilitation & influencing skills, and experience of leveraging these on both ITS and business leadership contexts
    • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
    • Agile / Scrum development process
    • Past experience on Programming skills like Java Script, Core Java & Web Services, Jelly Scripting
      More Information


      $112,000 - $150,000 a year

      This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

      National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), New York , ServiceNow Platform Senior Software Engineer, IT / Software / Systems , Edgewater, New York

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