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Faculty Group Practice Office Supervisor - Cardiology Testing & Mobile TestingProgram *Cobble Hill*

Company: NYU Langone Health - Symphony Talent
Location: Brooklyn
Posted on: January 27, 2023

Job Description:

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.Position Summary:
We have an exciting opportunity to join our team as a Faculty Group Practice Office Supervisor - Cardiology Testing & Mobile Testing Program *Cobble Hill*.

In this role, the successful candidate will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care. The FGP Office Supervisor will communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations.Job Responsibilities:

  • Ensures enforcement and adherence to FGP policies are procedures
  • Hires, onboards, trains and monitors staff
  • Supervises daily practice operations such as reception/phones, staffing and provider schedules, and workflows
  • Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate
  • Monitors supply inventory and medical equipment maintenance
  • Coordinates and participates in regular staff meetings and performance reviews
  • Services as liaison between non-physician staff and physicians to ensure effective and efficient workflows and patient access
  • Communicates issues or roadblocks to the practice manager
  • Performs other duties as neededOperations & Financial Management
  • Oversees staff and patient care functions of a Faculty Group Practice site
  • Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Responsible for timekeeping and payroll for direct reports
  • Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Services as a role model and resource person for providing quality patient care and patient information as needed.
    o Addresses provider concerns pertaining to day-to-day operations
    o Ensures suites are properly staffed to avoid delays
    o Ensures staff maintain cooperative relationships across job categories to facilitate appropriate reaction to needs and delays throughout the day
    o Expected to set the tone/represent management team at all times
  • Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities
  • Responsible for ensuring staff are aware of all FGP forms and how they are to be used
  • Oversees and facilitates required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with the Practice Manager and FGP representatives to identify opportunities to improve front-end processes.
  • Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
  • Works with Practice Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
  • Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.
  • Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end work-queues, waitlists, in-baskets, open encounters, Patient experience, etc.
  • Identifies additional staff training requirements and coordinates as needed.
  • Monitors front-end processes including co pay collection, insurance verification, authorization and referral, records release requests, and front-end denials.
  • Places MCIT ticket in the event hardware at front-desk areas become non-functional such as desktop phones, desktop computers, patient secure palm readers, desktop scanners, Welcome Kiosk, copier and fax machines
  • Serves as liaison with other NYULH Department Representatives.
  • Performs other duties and projects as necessary.Minimum Qualifications:
    To qualify you must have a A Bachelor's Degree with a minimum of 1-3 years of relevant work experience or equivalent combination or training and relevant work experience required. Ability to work in a fast paced multi physician practice environment. Good communication, interpersonal and computer skills. Ability to develop and maintain effective working relationships with physicians, staff and patients. Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop, guide, motivate, nurture, and coach others.Qualified candidates must be able to effectively communicate with all levels of the organization.NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

    NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
    If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information.NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $55,595.28 - $66,804.63 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.To view the Pay Transparency Notice, please click here

Keywords: NYU Langone Health - Symphony Talent, New York , Faculty Group Practice Office Supervisor - Cardiology Testing & Mobile TestingProgram *Cobble Hill*, IT / Software / Systems , Brooklyn, New York

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