Construction Equipment Technical Advisor
Company: Jesco Inc
Location: South Plainfield
Posted on: January 27, 2023
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Job Description:
Description: The Technical Advisor is responsible for providing
support to JESCO personnel and our customers to insure product
issues are being resolved in a timely manner. They will use their
industry experience, machinery background, and customer service
skills to engage problems proactively and communicate with internal
staff. This role is an influential part of the JESCO Technical
Service team driving repair best practices, equipment technical
leadership, and outstanding customer experiences.ResponsibilitiesBe
a team member within the JESCO Technical Assistance Center (JTAC)
groupAct as the primary technical support person for the shop &
field technicians and service department personnel in their
assigned area.Work directly with shop and field technicians in
diagnosing complex or difficult product issues to determine root
cause and corrective action needed.Provide assistance in performing
equipment or component failure analysis to determine if warranty
coverage is applicable.Act as the principal internal contact for
OEM service personnel, engineers or product managers in resolving
customer product issues.Attend Customer at Risk (CAR) meetings in
person or via conference call.Evaluate technician capabilities and
provide training and/or recommendations to management to improve
technical skills and capabilities. Review fluid analysis results
and provide recommendations to internal or external customers on
any correction action needed or recommendations to improve
results.Provide support to sales on any complex or new machine
attachment installations to insure equipment is installed in
accordance with OEM guidelines to minimize application
failures.Work with sales and product support to resolve machine
application issues, particularly those caused by machine
modifications, work tools and other attachments.Provide assistance
to sales on high opportunity or new product demonstrations.Work
with key customers to help them improve maintenance practices to
increase machine performance, reliability and uptime.Document and
communicate as part of the JESCO Technical Assistance Center (JTAC)
team all major product issues and resolutions to be shared across
company service departments.Review branch service department's
equipment and tooling and provide recommendations to management in
order for them to effectively service specific equipment in their
territory.Achieve Factory Level Technical Certifications for
product lines represented by JESCOAssist in technician recruiting
initiatives and determining qualifications and capabilities during
interviews with prospects.Assist Product Support Sales
Representative (PSSR) team in quoting large or complex repair
jobs.Assist in performing trade evaluations on multi-unit deals or
high dollar value trades.Attend local Industry Association meetings
as necessary.This role may require the employee to be engaged with
customer outside of normal daily working hours.BenefitsMedical,
Dental & Vision Insurance401K Plan + MatchPaid time offShort/Long
Term DisabilityGrowth opportunitiesAmerican Funds/College America
529 Savings Plan (college savings plan)Verizon Wireless discountEAP
(Employee Assistance Program) - includes three (3) free counseling
sessionsPaid TrainingFamily owned and operatedLong term job
securityHealth and wellnessPaid HolidaysDiscounts on productsAbove
average industry payJESCO, Inc. is an equal opportunity employer.
All applicants will be considered for employment without attention
to race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability
status.Requirements:PI201460143
Keywords: Jesco Inc, New York , Construction Equipment Technical Advisor, IT / Software / Systems , South Plainfield, New York
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