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Technical Professional Services - Advisor I

Company: Fiserv
Location: Berkeley Heights
Posted on: March 20, 2023

Job Description:

What does a great Professional Services Technical Consultant do?
Do you want to join a team that excels in meeting client expectations in delivering our Fraud and Anti-Money Laundering products? The Financial Crime and Risk Management team are leaders with vision who pride themselves on being trusted advisors to clients and know the criticality of these systems in addressing risks and regulatory requirements.
As a Technical Consultant you will provide in depth analysis and consultation to clients during deployment of Fiserv Risk & Compliance products in order to ensure accurate implementation and configuration to satisfy clients' business needs. You will work closely with clients and internal partners to ensure delivery and implementations exceed service level commitments.
Essential Job Responsibilities:

  • Elicit and capture the technical requirements for FCRM implementations.
  • Work with project team on functional and technical components of the implementation project including product configuration, interfaces, installation and testing.
  • Serve as the primary client interface from a technical perspective.
  • Recommend hardware configuration and hardware sizing. Convey general information to the client concerning platform compatibility and other technical standards of the solution.
  • Install the solution at the client site, including configurations.
  • Conduct on-site and off-site technical training for customers.
  • Build and maintain installation and training documentation.
  • Identify, investigate and resolve technical problems given the established severity level and work in conjunction with the client and development team to resolve technical roadblocks.
  • Determine technical and business impact assessments of customer specific customizations.
  • Work with product development to come up with appropriate approach for customers.
  • Advise clients on security matters, performance considerations, and overall integration into the client IT infrastructure.
    Basic Qualifications for Consideration:
    • 5 years of experience with technology related projects.
    • 3 years in Microsoft Technology Stack
    • 3 years in SQL Server and SQL/T-SQL
    • 3 years in Windows Server--- Proficient with Microsoft IIS web servers and web services (SOAP).
    • Experience using SSIS, SSRS, and SSAS.Preferred Skills,
      Experience and Education:
      • Bachelor's degree in Computer Science, Information Technology or related field or 4 years of relevant experience
      • Background in client-facing Professional Services projects
      • Experience in banking, financial services, insurance, wealth management, Money Service Business
      • Expertise with versioning tools (i.e. Git, Subversion)
      • Experience with Fraud or Anti-Money Laundering system implementations
      • Knowledge of computer networks, networking and hardware.
      • Software testing experience and defect tracking.
      • Knowledge of project management methods.
      • Experience with financial crime products.
      • Programming experience in Visual Basic or C# a plus.
      • Travel Required: 25%

Keywords: Fiserv, New York , Technical Professional Services - Advisor I, IT / Software / Systems , Berkeley Heights, New York

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