Head of Technology and Product - Live Shop Ventures

Company: Qurate Retail Group
Location: New York
Posted on: March 20, 2023

Job Description:

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands - QVC -, HSN -, Zulily -, Ballard Designs -, Frontgate -, Garnet Hill - and Grandin Road - - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. The OpportunityAs the senior-most Technology Leader for Live Shop Venture, you will report to the SVP, Founder & GM and work with Qurate Retail Group Senior Leaders and outside partners to help launch the new live video commerce digital app and platform to power our new business and help deliver $1B in annual revenue within the next 3-5 years.Using our outside partners, you will lead the product vision, UX design and technical development of a world class platform and app experience for live and "live-like" digital shopping. You will help our customers shop how they want, where they want, and when they want - and improve the "way" of shopping so that it is more engaging, entertaining, and rewarding than any other way of shopping. With our customer's wants and needs at the center of our business, you will help change the status quo of the retail industry through this new app and product platform.You will be in a unique position to use your product and technical experience, our retail expertise, and the backing of a Fortune 500 company to build a new digital business that is dynamic and customer-centric.As a founding member of the team, you will be specifically accountable for translating customer and business strategy into an MVP "app and product" platform ready for launch by late 2022/early 2023. You will support the product architecture, user experience, and technical integration with QRG legacy systems and external partners.Leaning into your IT, design, and technical expertise, you will combine consumer/customer research and create user experiences, product features, and technical projects to solve customers' tensions and build "product/technology" concepts to win in the marketplace.In time, you will help build the capabilities, organization, and resources necessary to launch and run this new app and product platform so that we can begin to operationalize the business.Who We AreLive Shop Ventures is developing a next-generation shopping platform that is aiming to revolutionize the livestream shopping space. Based in New York, we enjoy the autonomy to imagine, incubate, and scale a new business model with ample backing, resources, and expertise from Qurate Retail Group. Our goal is to create the most entertaining and authentic shoppable moments for Gen Z consumers and the brands they love. We are looking for innovative, soulful, and passionate individuals who want to change and improve the shopping experience for the next generation.Your Impact Product Vision & UX Design

• Work with Senior Leadership and our outside partners to help set a clear product vision based on core customers insights and business strategy
• Explain the product approach and communicate it with partners, the team, and the broader unit.
• Work with our outside partners, define and guide the product roadmap to ensure we hit our deliverables from beginning to production
• Collaboration with leaderships, external partners, and all other important partners to ensure digital vision and products align within team strategy and requirements
• Report on product specific measurements once solution enters production and communicate regular tracking to partners
• Use industry knowledge to translate user needs into user stories and acceptance criteria. Maintain a refined backlog 3 to 4 sprints ahead of the team.
• Work with the commerce & operations team to establish each product's value and support messaging, communication, and customer outreach
• Facilitate release planning with partners and weekly demos
• Be an important role on Agile team(s) and work onsite with the team
• Integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer-focused design
• Align public and business facing product requirements with end-users and partnersTechnical Architecture & Development
  • Translate product vision and UX experience into a technical design and architecture
  • Work with our outside partners, design, and review wireframes to meet product/customer needs
  • Help lead the design teams to write the code for the product platform. Provide editing guidance to meet product standards
  • Help provide a technical roadmap for implementing software engineering solutions and maintaining timelines
  • Monitor platform development to ensure adherence to best practices and engineering standards
  • Look for better ways of solving technical problems and designing the solutionOperational & Team Accountabilities
    • Help develop the standard operating practices for all aspects of business workflow and operational structure
    • Help lead our team of consultants/partners in defining the work and processes necessary to operationalize the business
    • Help onboard and orient new team members and internal/external partners as we begin to operationalize the business and stand up our own product and technical teams to ensure the resources necessary to deliver the agreed to market share & customer growth goalsWhat You Bring
      • Bachelor's Degree in Computer Science or related field or a combination of education and experience
      • 10+ years of related experience
      • 5+ years' experience managing teams and working with senior level executive (C-Suite)
      • Experience finding new solutions and lead out of the box ideas - loves and embraces creating industry-changing businesses and change
      • Not afraid to "roll up the sleeves" and go outside comfort zone to learn - pushes teams to do the same
      • Motivated by a fast-startup tempo in creation, design, rapid customer engagement, empowerment, and holding to important milestone outcomes
      • Enjoy sharing the success and learning opportunities and re-bounds fast with to accomplish new outcomes
      • Work with multiple partners and senior levels of management
      • Knowledge of standard concepts and practices within the ecommerce & video commerce space
      • Knowledge of standard practices, technology, and supporting industry principles
      • Curios mentality with a focus on identifying opportunities to add value
      • Experienced in facilitating Agile ceremonies, managing a backlog/release plan, tracking team level metrics, removing blockers (burndown chart, release burn up, other)
      • Deep experience leading teams in an Agile work environment
      • Build outward and business-facing technology through roadmaps guided by user research, buy/build/partner decisioning and existing technology gap analysis
      • Work with procurement and business leaders to bringing returns on investments to fruition
      • Demonstrated leadership in promoting engagement, diversity, equity and inclusion in the development of their teamsCandidates looking for an exciting start-up environment and growth opportunities with significant earning potential - based on the success of the new organization - this is the company for you! Our compensation package is a competitive combination of base salary, short-term annual bonus, long-term cash-based incentives and a Founder's Bonus for initial team members. Base salary for this role is $250,000 plus the strong annual and long-term variable incentives noted. Salary ranges are general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience and geographic location as well as business and market conditions. This compensation package provides significant rewards to the candidate over-time based on company performance and personal success.At Qurate Retail Group, salary is just one component of a comprehensive Total Rewards package that includes a robust benefits package (inclusive of health & welfare), 401K match, tuition reimbursement and company discounts - plus an amazing culture!#LI-CF1#LI-hybrid

Keywords: Qurate Retail Group, New York , Head of Technology and Product - Live Shop Ventures, IT / Software / Systems , New York, New York