Technical Support Analyst

Company: Agilant Solutions
Location: Port Washington
Posted on: May 28, 2023

Job Description:

Job TypeFull TimeLocationPW or ILDepartmentService DeskReports toSenior Support LeadHoursAnytime between 8am-11pm EST AND must have weekend availability, Schedule is subject to change based on business needsPosition SummaryAgilant Solutions is looking for a Technical Support Analyst to support our retail SMB clientsAs a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.Agilant Solutions is an excellent place to collaborate in a fast-paced environment.Job RequirementsPrevious experience working in a call center or help desk environment preferredExperience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)Excellent communication and customer service skillsKnowledge of Windows and Office 365Knowledge of CSP and Microsoft Partner CenterManaging several priorities in an ever-changing environmentPlan, develop, and implement training on products and sales techniquesStrong verbal, written, and presentation skillsReliable transportation to the office on weekdaysAny certifications such as A+ or MTA preferredSkillsMust be organized and self-motivatedHigh energy personalityAbility to motivate team members to meet or exceed expectations through positive reinforcementGoal orientedResponsibilitiesResponsible for maintaining a professional relationship with clientsProprietary troubleshooting techniques to resolve a customer's technical issuesDeliver service and support to end-users via phoneDocumenting call history for service eventsHave a working knowledge of client processesCompensation$16-$18/hr. Base on Experience and Qualifications Paid time offComprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)Paid training and advancement opportunitiesEqual OpportunityAgilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.PDN-9839e2d0-9471-467c-8268-ce183ba1caca

Keywords: Agilant Solutions, New York , Technical Support Analyst, IT / Software / Systems , Port Washington, New York