Client Technical Support Consultant
Location: Berkeley Heights
Posted on: September 19, 2023
Calling all innovators - find your future at Fiserv.We're
Fiserv, a global leader in Fintech and payments, and we move money
and information in a way that moves the world. We connect financial
institutions, corporations, merchants, and consumers to one another
millions of times a day - quickly, reliably, and securely. Any time
you swipe your credit card, pay through a mobile app, or withdraw
money from the bank, we're involved. If you want to make an impact
on a global scale, come make a difference at Fiserv.Job TitleClient
Technical Support Consultant
What does a successful Client Technical Support Consultant do at
Fiserv?You will work in a dynamic, professional, client
service-oriented environment with financial institution clients
using Fiserv Credit Union Solution platforms throughout the US.
You'll provide day-to-day support answering questions and
addressing issues, working with both seasoned and new clients in a
fast-paced environment through phone and email in areas such as
ACH, Lending, ATM/debit card /credit card processing, General
Ledger, Accounting, out of balance, reports, database set-up,
client notifications and file transmissions.
What you will do:
- 2nd tier support for clients and associates; escalation contact
for internal associates and clients.
- Answer incoming client inquiries - phone calls, cases,
- Troubleshoot, diagnose and resolve complex functional technical
and/or operational problems.
- Serve as a subject matter expert (SME) for majority of products
within a designated domain; identify and resolve all issues
presented for all products in designated domain.
- Provide 24x7 rotating "on call" support to customers and
- Resolve customer issues, utilizing methods such as
configuration changes, data modifications, or customer guidance, or
escalate unresolved problems to the appropriate resources and
What you will need to have:
- Strong technical, banking or banking support, Credit Union
- Combination of education, military and relevant work
- Flexibility to work 8-hour shifts between the hours of 8am - 8
pm EST, in office (not remote).
- Experience communicating action plans, work performed, case
details to customers by phone in a positive manner.
- Experience with troubleshooting technical problems.
What would be great to have:
- Bachelor's degree
- Previous experience in Financial Services institution
- 3 years Technical skills, client relationship or banking
- Background in a majority of these areas: Technical banking,
Credit Union, card processing, merchant processing, check services,
prepaid, alternative payments and technology.
- Basic understanding of SQL (writing / reading basic scripts),
- Experience working with Fiserv Products.This role is not
eligible to be performed in Colorado, California, New York or
Washington.Please note that salary ranges provided for this role on
external job boards are salary estimates made by outside parties
and may not be accurate.Thank you for considering employment with
Fiserv. - Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume
(either is acceptable, both are preferable).What you should know
about us:Fiserv is a global fintech leader with 40,000-plus (and
growing) associates proudly serving clients in more than 100
countries. As a FORTUNE--- 500 company, one of Fast Company's Most
Innovative Companies, and a top scorer on Bloomberg's
Gender-Equality Index, we are committed to excellence and
purposeful innovation.Our commitment to Diversity and
Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome
and encourage diversity in our workforce that reflects our world.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sexual orientation, gender
identity, national origin, disability, protected veteran status, or
any other category protected by law. -We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us to request
accommodation.Warning about fake job posts:Please be aware of
fraudulent job postings that are not affiliated with Fiserv.
Fraudulent job postings may be used by cyber criminals to target
your personally identifiable information and/or to steal money or
financial information.Any communications from a Fiserv
representative will come from a legitimate business email address.
-We will not hire through text message, social media, or email
alone, and any interviews will be conducted in person or through a
secure video call. We won't ask you for sensitive information nor
will we ask you to pay anything during the hiring process. We also
won't send you a check to cash on Fiserv's behalf.If you see
suspicious activity or believe that you have been the victim of a
job posting scam, you should report it to your local FBI field
office or to the FBI's Internet Crime Complaint Center.
Keywords: Fiserv, New York , Client Technical Support Consultant, IT / Software / Systems , Berkeley Heights, New York
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