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Client Technical Support Consultant

Company: Fiserv
Location: Berkeley Heights
Posted on: September 19, 2023

Job Description:

Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleClient Technical Support Consultant

What does a successful Client Technical Support Consultant do at Fiserv?You will work in a dynamic, professional, client service-oriented environment with financial institution clients using Fiserv Credit Union Solution platforms throughout the US. You'll provide day-to-day support answering questions and addressing issues, working with both seasoned and new clients in a fast-paced environment through phone and email in areas such as ACH, Lending, ATM/debit card /credit card processing, General Ledger, Accounting, out of balance, reports, database set-up, client notifications and file transmissions.
What you will do:

  • 2nd tier support for clients and associates; escalation contact for internal associates and clients.
  • Answer incoming client inquiries - phone calls, cases, etc.
  • Troubleshoot, diagnose and resolve complex functional technical and/or operational problems.
  • Serve as a subject matter expert (SME) for majority of products within a designated domain; identify and resolve all issues presented for all products in designated domain.
  • Provide 24x7 rotating "on call" support to customers and internal groups.
  • Resolve customer issues, utilizing methods such as configuration changes, data modifications, or customer guidance, or escalate unresolved problems to the appropriate resources and departments.
    What you will need to have:
    • Strong technical, banking or banking support, Credit Union experience -
    • Combination of education, military and relevant work experience.
    • Flexibility to work 8-hour shifts between the hours of 8am - 8 pm EST, in office (not remote).
    • Experience communicating action plans, work performed, case details to customers by phone in a positive manner.
    • Experience with troubleshooting technical problems.
      What would be great to have:
      • Bachelor's degree
      • Previous experience in Financial Services institution
      • 3 years Technical skills, client relationship or banking experience
      • Background in a majority of these areas: Technical banking, Credit Union, card processing, merchant processing, check services, prepaid, alternative payments and technology.
      • Basic understanding of SQL (writing / reading basic scripts), Windows Servers
      • Experience working with Fiserv Products.This role is not eligible to be performed in Colorado, California, New York or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. - Please:
        • Apply using your legal name
        • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE--- 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. -We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. -We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

Keywords: Fiserv, New York , Client Technical Support Consultant, IT / Software / Systems , Berkeley Heights, New York

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